TrueML
Unit Manager, Speciality Account Handling
Lenexa, Kansas
Sponsorship not specified$50k-$60kDetected 9 days ago
Machine LearningLeadershipCollaborationInternal Audit
About the role
- TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company.
- We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health.
- Every year, more than 70 million Americans have negative experiences dealing with debt.
Responsibilities
- Lead & Inspire: Coach, develop, and mentor a talented team of specialists, setting clear expectations for quality and performance while actively supporting their career growth and engagement.
- Own the Workflow: Manage day-to-day operations, inventory prioritization, and resource allocation to ensure complex cases (like disputes, complaints, bankruptcy, and fraud) are resolved accurately and efficiently.
- Deliver for Clients: Take ownership of client-specific service level agreements (SLAs), partnering closely with cross-functional teams to exceed contractual expectations and confidently support client audits.
- Safeguard Compliance: Maintain strict audit readiness by monitoring quality performance, identifying operational risks, and implementing strong internal controls to align with regulatory requirements.
- Drive Innovation: Analyze performance metrics and collaborate with Technology and Automation teams to standardize processes, eliminate backlogs, and build a highly scalable operation.
- A Problem Solver: You possess strong analytical skills and the organizational agility to manage competing priorities and tight deadlines in a fast-paced environment.
- Coach, develop, and mentor a talented team of specialists, setting clear expectations for quality and performance while actively supporting their career growth and engagement.
- Manage day-to-day operations, inventory prioritization, and resource allocation to ensure complex cases (like disputes, complaints, bankruptcy, and fraud) are resolved accurately and efficiently.
- Take ownership of client-specific service level agreements (SLAs), partnering closely with cross-functional teams to exceed contractual expectations and confidently support client audits.
- Maintain strict audit readiness by monitoring quality performance, identifying operational risks, and implementing strong internal controls to align with regulatory requirements.
Requirements
- An Experienced Leader: You bring 3+ years of people management experience within financial services, servicing operations, compliance, collections, or a similarly complex operational environment.
- A Regulatory Navigator: You have a proven track record of managing workflows tethered to strict regulatory or client compliance standards.
- Occasional local and/or international travel may also be required.
- You bring 3+ years of people management experience within financial services, servicing operations, compliance, collections, or a similarly complex operational environment.
Nice to have
- An Industry Insider (Preferred): You ideally bring specialized knowledge of FCRA, FDCPA, UDAAP, CFPB, or bankruptcy regulations, and have experience guiding teams through operational transformations or formal audits.
Compensation
- $50k-$60k
Company info
- We are looking for a dynamic operational leader to guide a high-performing team of specialists handling our most complex, regulated, and critical workflows.
- We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
This listing is sourced directly from TrueML's careers page and normalized into a canonical job model.