Montage Health
Clinical Concierge LVN (Per Diem) - MoGo Urgent Care
Monterey, CA
Sponsorship not specifiedDetected 9 days ago
Process ImprovementCustomer SupportPatient CareCommunicationProblem Solving
About the role
- Job Description: The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients.
- The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis.
- Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance patient satisfaction and experience, and reduce waste and/or cost.
Responsibilities
- Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with patients and the secondary guest(s) and in-line with Studer Principles
- Collects identification and payor related documentation, conducts patient registration, and performs point of service collection
- Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize patient comfort and through-put
- At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications.
- Maintain patient care supplies and medications, and quality checks and assurances throughout the facility.
Requirements
- High School Diploma/GED required
- Successful Completion of an LVN Program required
- 1 year experience as an LVN required
- Excellent written and verbal communication required
- Exceptional customer service and phone etiquette required
- Ability to maintain effective and organized systems to ensure timely patient flow required
- Ability to project a positive, warm, friendly and healing attitude to the patients of the community is required
- Ability to perform phlebotomy and administer injections required
Nice to have
- Family practice or Urgent care experience preferred
- Ability to effectively communicate in Spanish preferred
Benefits
- Welcome to Montage Health's
- Conducts hearing and vision screenings.
- Documents all data accurately into the patient medical record
- Collects and documents in the patient medical record patient reason for visit and chief complaint, allergies, health history, and current medications for review by provider
- Knowledge of urgent care medical specialty required
- Knowledge of medical terminology required
- Experience electronic health record preferred
- American Heart Association Healthcare Provider BLS certification required
Company info
- We are on a mission to bring Modern Urgent care to Monterey County.
- Our goal is to provide the finest-quality services to advance highly reliable, evidence-based healthcare in Monterey and surrounding counties, resulting in a vibrant, engaged, healthy population and an aligned medical provider community.
- Our Employees are an important part of this process because their work directly influences our success and the health of our community.
- Equal Opportunity Employer
Equal opportunity
- Employer
- Assigned Work Hours:
- Varied shifts open 7 days a week
- primarily 12 hours shifts.
Apply directly at Montage Health →Create a free account for alerts like thisView Montage Health immigration profile
This listing is sourced directly from Montage Health's careers page and normalized into a canonical job model.