Contactmonkey

Contactmonkey

Customer Success Manager – Mid-Market (Spanish Fluency)

Toronto · Mid

Sponsorship not specified$60k-$80kDetected 48 days ago
AccessibilityProject ManagementEmail MarketingCRMRecruitingCustomer SuccessCommunicationOrganizational SkillsMicrosoft Office

About the role

  • To power measurable employee engagement worldwide.
  • This role directly impacts customer satisfaction, adoption, retention, and overall revenue growth at ContactMonkey.
  • If you're proactive, curious, and excited to grow your career in Customer Success, this role could be a great fit.

Responsibilities

  • Own and manage a portfolio of mid-market accounts, ensuring strong adoption, engagement, and customer satisfaction
  • Drive retention across your book of business while identifying opportunities for expansion and growth
  • Collaborate closely with Sales, Product, and Support to deliver a seamless customer experience.
  • Facilitate the customer's product journey through support touch-points; including business reviews, identifying upsell/cross sell opportunities and providing recommendations on best practices
  • Conduct client outreach and manage customer expectations to drive customer retention and growth
  • You are enthusiastic about building lasting partnerships and deliver a customer-first focused mindset

Requirements

  • Native or professional fluency in Spanish and English is required.
  • You are a problem solver that doesn't shy away from a challenging situation
  • You have an aptitude for technology and are eager to learn and upskill

Compensation

  • is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.
  • We're always happy to answer questions about compensation throughout the hiring process.
  • This is a backfill position based out of our downtown Toronto office, at King and Spadina.
  • Our team works in the office 3x/week to promote collaboration.
  • 🍎 Five health days per year to stay at your best

Benefits

  • 🏥 100% employer-paid benefits + a Health Spending Account from day one
  • 💰 Stock option plan-own a piece of our success
  • 🏝 Generous vacation package to recharge and relax

Company info

  • Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software
  • we're changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
  • Our all-in-one platform-featuring a drag-and-drop email builder, engagement tools, and analytics-makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
  • We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon. Here's a bit of what we're proud of:
  • Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software; we're changing the way companies connect and communicate with their people.
  • Imagine being part of a team of brilliant minds, all shaping the future of workplace communication.
  • Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
  • Our all-in-one platform-featuring a drag-and-drop email builder, engagement tools, and analytics-makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail.
  • This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
  • We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon.
  • Here's a bit of what we're proud of:
  • Ranked by the Globe & Mail as one of Canada's fastest-growing companies
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 50™ awards for revenue growth over the past four years
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 500™ as one of the fastest-growing companies in North America
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This listing is sourced directly from Contactmonkey's careers page and normalized into a canonical job model.