Tendo
Customer Success Associate
Remote, United States · Full-time
Sponsorship not specified$47k-$60kDetected 57 days ago
SalesforceCRMAccount ManagementCustomer SuccessCustomer SupportCommunicationOrganizational Skills
About the role
- The Customer Success Associate plays a key role in supporting Tendo's Marketplace providers by delivering operational assistance, maintaining provider listings, and ensuring a positive customer experience throughout the customer lifecycle.
- The role also assists with resolving escalated customer issues and identifying opportunities to improve processes, customer satisfaction, and Marketplace performance.
- About Tendo Make an impact-join our team!
Responsibilities
- Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
- Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
- Actively manage procedure additions and deletions, and create new bundles as needed.
- Manage customer requests and follow established processes for issue resolution.
- Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
Requirements
- Bachelor's degree or equivalent work experience.
- 2-3 years of experience in Implementation, Account Management, or a related field.
Nice to have
- Experience working with Single Case Agreements (SCAs), insurance payer contracting, or provider revenue cycle operations.
- Experience with Salesforce or similar CRM platform.
- $46,750 - $60,000
Skills
- Tendo has hubs in San Francisco, CA; Salt Lake City, UT; Chicago, IL; Nashville, TN; and Philadelphia, PA.
- Candidates may be located in any one of our hub locations. #LI-Remote
Compensation
- $46,750 - $60,000
- This salary range is offered with the understanding that final compensation is based on a number of factors including geography and experience.
- Tendo also offers an equity package, annual bonuses, and benefits.
Equal opportunity
- Tendo is an equal opportunity employer.
This listing is sourced directly from Tendo's careers page and normalized into a canonical job model.