Chime Financial, Inc

Chime Financial, Inc

Program Manager, Performance Effectiveness

Remote, USA · Mid · Full-time

Sponsorship not specified$105k-$145kDetected 1 day ago
Machine LearningLLMsProject ManagementPerformance ManagementLeadershipCommunication

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 36 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 22 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 482 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • You'll also help shape how we use emerging AI-driven evaluation tools to improve quality and operational effectiveness at scale.
  • Analyze manual audits, speech analytics, and operational reporting to uncover trends and turn insights into actionable recommendations.

Responsibilities

  • We're hiring a Program Manager, Performance Effectiveness to help improve how we measure, manage, and drive performance across Chime's Member Experience organization.
  • Partner with BPO vendors and internal operational leaders to identify performance gaps, drive accountability, and improve outcomes.
  • Develop and maintain performance dashboards, scorecards, and business review materials that help leadership make informed decisions.
  • Collaborate with operations, analytics, Member Experience, and other business teams to align performance strategy and execution.

Requirements

  • 3+ years of experience in contact center quality, performance management, or operational effectiveness.
  • Strong analytical skills and an ability to translate complex data into clear, actionable recommendations.
  • To thrive in this role, you have

Nice to have

  • 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
  • Experience working with AI/ML-driven evaluation systems, such as LLM-based scoring, automation tools, or classification models.

Skills

  • Identify opportunities to continuously improve processes, performance monitoring tools, and member experience workflows.
  • Strong organizational, project management, and communication skills, with experience driving cross-functional initiatives.

Compensation

  • Below is the base salary offered for this role and level of experience.
  • For commissioned roles, the base salary listed in this job description does not include incentive/variable pay.
  • The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Benefits

  • Full-time employees may also be eligible for bonus(es), competitive equity, and benefits.

Company info

  • Wage Notice $105,000 - $145,000 USD A little about us At Chime, we believe that everyone can achieve financial progress.
  • From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life.
  • Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
  • We created Chime-a financial technology company, not a bank*-on the premise that core banking services should be helpful, easy, and free.
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This listing is sourced directly from Chime Financial, Inc's careers page and normalized into a canonical job model.