AXS
Client Services Supervisor - Arenas and Stadiums
Los Angeles, CA · Mid · Full-time
Sponsorship not specifiedDetected 2 days ago
ExcelCustomer SupportCollaborationProblem SolvingMicrosoft Office
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier
- than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
Responsibilities
- Our new Client Services Supervisor for the Stadiums and Arenas division at AXS will provide front-line, top-notch service and support for our clients at box offices nationwide.
- This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services.
- Work as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges.
- Respond to support and services requests from client/venue.
- Troubleshoot and resolve or escalates technical support issues.
- Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host
- reach beyond traditional boundaries to support the communities in which we operate
- AEG may require an employee to perform duties outside their normal description.
Nice to have
- Assist with event and promotion configuration for full-service clients.
- Facilitate the sharing of best practices, offering advice on event and promotion configuration.
- Act as an expert on all products/services, remaining current with all new releases.
- Tracks and reports all client interactions to ensure consistent, high-quality service.
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years Working in live event ticketing and event programming experience
- Ability to balance day-to-day and multitask across multiple clients.
- Committed to collaboration and teamwork.
Skills
- Problem-solving and decision-making skills in a high-pressure environment.
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Opportunities for learning and leveling up through training and education reimbursement.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
- To learn more about our culture and values, visit: https://solutions.axs.com/careers/
Visa & Work Authorization
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activ
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.