Privy 2
Solutions Engineer
Boston, Massachusetts, United States
Sponsorship not specifiedDetected 261 days ago
JavaScriptHTMLCSSCustomer SuccessCustomer SupportShopifyCommunication
About the role
- Act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth.
- Success in customer-facing, revenue-driving roles.
- A "customer-first" mindset and passion for problem solving.
Responsibilities
- Develop and maintain deep expertise in Privy's email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding.
- Partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth.
- Own the end-to-end onboarding experience for new Privy clients - from kickoff to successful launch - ensuring every account is fully set up, trained, and seeing measurable results.
- Build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams.
- Work with integration partners to ensure smooth, high-quality connections that improve the customer experience.
- Technical skills with frontend technologies (JavaScript, CSS, HTML) and the ability to build proof-of-concept integrations using APIs.
- You'll partner with merchants to design and deliver tailored solutions, from integrations to advanced use cases, ensuring every enterprise brand launches smoothly and successfully.
- Support customers and partners using custom or advanced integrations.
- Create technical resources-guides, code snippets, tutorials-that show customers how to implement features and follow best practices.
Requirements
- 3+ years of experience in a sales engineering, solutions engineering, technical support, or similar role.
- Strong communication skills-you can explain complex technical ideas clearly and confidently in live conversations.
Nice to have
- Strong knowledge of ecommerce
- Shopify ecosystem experience highly preferred.
Compensation
- Competitive salary and equity.
Company info
- We're looking for a Solutions Engineer who will be the technical bridge between our sales, product, and customer success teams-owning the end-to-end onboarding and implementation experience for new enterprise clients.
- Experience working with enterprise-level customers is a plus.
Apply directly at Privy 2 →Create a free account for alerts like thisView Privy 2 immigration profile
This listing is sourced directly from Privy 2's careers page and normalized into a canonical job model.