Datasite

Manager, Relationship Management - Grata

USA - NY - New York City - BlueFlame AI / Grata

Sponsorship not specified$119k-$207kDetected 14 days ago

Account ManagementCustomer SuccessResearchLeadershipCommunicationCollaborationCritical ThinkingMentoringOrganizational Skills

About the role

Your team's success and achievements of targets is your top priority.
Impact team member performance, growth, collaboration, and development through coaching and mentorship.
Adopt a data-driven approach to communicate effectively and transparently with leadership on business issues and potential solutions.

Hire, coach and develop the best Relationship Managers in the industry. Your team's success and achievements of targets is your top priority.
Lead a team of 3-5 relationship managers, each with their own book of business, to achieve commercial success of >100% NRR.
Own your team's metrics, and drive the plan to exceed them, specifically renewal success, upsells, product adoption, license utilization, risk mitigation and value delivery.
Work closely with internal teams (Support, Sales, Product, etc.) to align priorities, collaborate on customer needs/opportunities, and deliver increasing value over time.
We encourage applications from candidates of all backgrounds and are dedicated to building teams that reflect the diversity of our communities.

2+ years of experience managing a relationship management team and/or as a team lead in sales, account management, or executing upsells within an RM function
Experience owning and managing customer renewals, upsells and revenue targets
Exceptional communication skills, both verbal and written, and ability to work across groups

5+ years of work experience, with 3+ in customer success, account management, or relationship management.

The base salary range represents the estimated low and high end for this position based on a good faith assessment of the role and market data at the time of posting.
Datasite reserves the right to modify this pay range at any time.

include health insurance (medical, dental, vision), a retirement savings plan, paid time off, and other employee benefits.
SaaS specific experience a bonus but not a requirement.

Grata for Datasite is the leading private market dealmaking platform.
We make it easy to find, research, and engage with private companies.
Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners.
We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals.
Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more.
Grata is looking for our next exceptional Relationship Management (RM) leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.
Be guided by our customers' experience as well as the company's broader goals in day-to-day tasks, interactions, and projects.
What we are looking for:
Partner with other RM leaders to build and refine processes, systems, and resources to make the teams and our customers successful.
We are looking for someone to drive excellence in themselves and inspire it in their team.
Demonstrated ability leading a customer facing team - helping your team prioritize and manage their book of business, develop and drive best practices and drive strategic value for customers

This listing is sourced directly from Datasite's careers page and normalized into a canonical job model.