Gridware
Sr. Design Researcher, Geospatial & Utility Operations
San Francisco, CA · Senior
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DOL prevailing wage, 2026-27 wage year · Computer and Information Research Scientists (15-1221) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- needs someone who can map how utility customers move from signal → evidence → decision → action, and then help us externalize that reasoning inside the product.
- Our users are domain experts making high-consequence decisions:
- operators, wildfire mitigation managers, vegetation managers, asset engineers, field crews, program owners, and executives.
Responsibilities
- Build decision-centered customer profiles.
- Build profiles mapped to the actual decisions each utility role makes: what they decide, what evidence they need, which systems they trust, what actions they're authorized to take, and what happens when the product is wrong or unclear.
- Map service design across the utility operating model.
- Create the journey maps and service blueprints that span end-to-end utility workflows - hazard prevention strategies, grid monitoring, vegetation management, field response, escalation, reporting, and post-event review.
- These artifacts show how users experience our products as one system, where the experience breaks down, where internal processes create friction, and where automation changes the human role.
- They are shared design infrastructure, not one-team documents
- Lead GIS and data-rich workflow research.
- Run workshops that bring product, engineering, GTM, and support into shared understanding of user problems.
- Help internal teams see the product through users' eyes, and ensure insights don't stay trapped in the design org
- You move fluidly from an individual user's experience to a service blueprint showing how the whole organization supports or undermines that experience
Requirements
- Experience with expert users and technical domains.
- You can extract tacit knowledge from expert practitioners, and you don't need a product to be simple before you can research it
- You can study consequential workflows without distorting them, and translate findings into product implications teams can act on - without oversimplifying the risk context
- You can produce a service blueprint and know how it differs from a journey map and when each is the right tool.
- You can facilitate a multi-stakeholder journey mapping workshop and turn the output into something product teams can actually use.
- You can present to a leadership audience in a way that makes implications concrete and tradeoffs visible
- We're only able to consider candidates who are currently authorized to work in the country of employment without visa sponsorship now or in the future.** This describes the ideal candidate
- many of us have picked up this expertise along the way.
Compensation
- Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) "Off the Grid", a two week per year paid break for all employees.
Benefits
- Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) "Off the Grid", a two week per year paid break for all employees.
- Commuter allowance Company-paid training
Company info
- The team needs someone who can map how utility customers move from signal → evidence → decision → action, and then help us externalize that reasoning inside the product.
- Even if you meet only part of this list, we encourage you to apply!
Visa & Work Authorization
- The north star is a unified Gridware experience, where operators, analysts, field crews, utility partners, and customers experience Gridware as one connected product system even when the underlying work spans multiple lanes. **At this time,
This listing is sourced directly from Gridware's careers page and normalized into a canonical job model.