Gridware

Sr. Design Researcher, Geospatial & Utility Operations

San Francisco, CA · Senior

No sponsorship$160k-$175kDetected 34 days ago

UX ResearchResearchGISLeadership

About the role

needs someone who can map how utility customers move from signal → evidence → decision → action, and then help us externalize that reasoning inside the product.

Build decision-centered customer profiles.
Build profiles mapped to the actual decisions each utility role makes: what they decide, what evidence they need, which systems they trust, what actions they're authorized to take, and what happens when the product is wrong or unclear.
Map service design across the utility operating model.
Create the journey maps and service blueprints that span end-to-end utility workflows - hazard prevention strategies, grid monitoring, vegetation management, field response, escalation, reporting, and post-event review.
These artifacts show how users experience our products as one system, where the experience breaks down, where internal processes create friction, and where automation changes the human role.
They are shared design infrastructure, not one-team documents
Lead GIS and data-rich workflow research.
Run workshops that bring product, engineering, GTM, and support into shared understanding of user problems.
Help internal teams see the product through users' eyes, and ensure insights don't stay trapped in the design org
You move fluidly from an individual user's experience to a service blueprint showing how the whole organization supports or undermines that experience

Experience with expert users and technical domains.
You can extract tacit knowledge from expert practitioners, and you don't need a product to be simple before you can research it
You can study consequential workflows without distorting them, and translate findings into product implications teams can act on - without oversimplifying the risk context
You can produce a service blueprint and know how it differs from a journey map and when each is the right tool.
You can facilitate a multi-stakeholder journey mapping workshop and turn the output into something product teams can actually use.
You can present to a leadership audience in a way that makes implications concrete and tradeoffs visible
We're only able to consider candidates who are currently authorized to work in the country of employment without visa sponsorship now or in the future.** This describes the ideal candidate
many of us have picked up this expertise along the way.

Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) "Off the Grid", a two week per year paid break for all employees.

Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) "Off the Grid", a two week per year paid break for all employees.
Commuter allowance Company-paid training

how do utility customers move from signal to evidence to decision to action - and what does Gridware need to build, surface, and externalize to support that chain reliably?
The team needs someone who can map how utility customers move from signal → evidence → decision → action, and then help us externalize that reasoning inside the product.

The north star is a unified Gridware experience, where operators, analysts, field crews, utility partners, and customers experience Gridware as one connected product system even when the underlying work spans multiple lanes. **At this time,

This listing is sourced directly from Gridware's careers page and normalized into a canonical job model.