Startekkinc
Senior VoIP / Network Engineer (UCCE Preferred) - 15+ Years
Kearny, NJ, United States · Senior
Sponsorship not specifiedDetected 41 days ago
TCP/IPVPNCiscoVoIPNetwork EngineeringCommunication
About the role
- The ideal candidate will have deep expertise in VoIP technologies, advanced networking, and troubleshooting complex, large-scale communication environments.
Responsibilities
- Design and architect enterprise VoIP and IP telephony solutions
- Lead implementation of SIP, RTP, and call control protocols
- Manage dial plans, call routing, and call flow design
- Architect and manage enterprise network infrastructure (routers, switches, firewalls)
- Implement advanced TCP/IP, VLANs, QoS, and VPN solutions
- Optimize networks for real-time voice traffic and high availability
- Lead network performance tuning and capacity planning
- Support and integrate Cisco UCCE / Contact Center solutions
- Troubleshoot and optimize call center routing and IVR systems
- Lead complex troubleshooting and root cause analysis (RCA)
Requirements
- Experience with Unified Communications and Cloud VoIP
Nice to have
- StarTekk's adoption of Digital Transformation is to accelerate organizational growth, increase efficiencies and help Star Workforce achieve focused business goals.
- Troubleshoot complex voice quality issues (latency, jitter, packet loss)
- Work with ICM, CVP, and CUCM environments
- Mentor junior engineers and provide technical guidance
- Ensure secure voice and network architecture
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field
- Experience with Cisco UCCE (Unified Contact Center Enterprise)
- Knowledge of ICM, CVP, CUCM
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This listing is sourced directly from Startekkinc's careers page and normalized into a canonical job model.