Dropzone AI
Forward Deployed Engineer
Remote (United States)
Sponsorship not specifiedDetected 27 days ago
DevOpsSite Reliability EngineeringMachine LearningLLMsCybersecuritySIEMSOARDetection EngineeringIncident ResponseSalesAccount ManagementCustomer Success
About the role
- In this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day security operations.
- You will work directly with customers, TAMs, Product, Engineering, and security stakeholders to understand each customer's workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals.
- This is not a traditional implementation manager role, and it is not a replacement for the TAM.
Responsibilities
- Support strategic customer accounts as a technical and operationalization-focused resource.
- Open and document internal support or product cases when customer needs cannot be met through existing functionality.
- Partner with Product and Engineering to escalate product gaps with clear evidence and customer context.
- Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.
- Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.
- Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
- Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
Requirements
- Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
Company info
- You should expect direct customer interaction in this role, especially with strategic customers during onboarding, optimization, and ongoing tuning work.
- You will also help create continuity from pre-sales discovery through post-sales operationalization for strategic customers, especially where understanding the customer's environment early can improve the long-term customer experience.
- Help customers identify functional alternatives or product-supported paths before escalating product gaps.
- We are an award winning company disrupting the $200B+ cybersecurity market.
- We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development.
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This listing is sourced directly from Dropzone AI's careers page and normalized into a canonical job model.