CD PROJEKT RED

CD PROJEKT RED

IT Technician

Vancouver, BC, Canada · Full-time

Sponsorship not specified$75k-$103kDetected 2 days ago
JiraCustomer SupportZendeskCommunicationProblem Solving

About the role

  • Want to dive deeper into our company's culture?
  • Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!
  • Are you passionate about technology, thrive on solving IT challenges, and eager to work closely with developers to keep world-class games running seamlessly?

Responsibilities

  • Provide support to End Users through all available channels to ensure the highest level of service quality.
  • Manage IT equipment and keep stocks updated.
  • Manage and prioritize support tickets using ITSM tools.
  • Escalate unresolved issues to higher-level support teams when necessary.
  • Develop and maintain knowledge base articles and technical documentation.
  • Collaborate with other IT teams to implement and maintain IT solutions.
  • Participate in projects to improve IT support processes and service delivery.

Requirements

  • Experience with IT service management systems and ticketing tools (e.g., ServiceNow, Jira, Zendesk).

Compensation

  • $74,700 - $102,700 CAD annually
  • At CD PROJEKT RED compensation for our roles in North America are determined based on competitive market data, geographic location, and individual factors tied to business needs.
  • The base pay range is subject to change and may be modified in the future.
  • Paid leave - 26 days of vacation, 10 sick days, & 12 calendar holidays per year.

Benefits

  • Company-paid medical healthcare (dental, vision, and mental).
  • Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
  • Paid leave - 26 days of vacation, 10 sick days, & 12 calendar holidays per year.
  • Lifestyle Spending Account (LSA) - $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
  • Menstrual leave - employees who menstruate can take one extra day off when experiencing period pain.
  • RED Parents Network - support for working parents, including childcare benefits, and family-friendly events.
  • Flexible working hours.
  • Trainings, lectures, and courses - internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.
  • Health & Well-Being
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This listing is sourced directly from CD PROJEKT RED's careers page and normalized into a canonical job model.