SolarWinds
Technical Enablement Manager
Charlotte, North Carolina
Sponsorship not specifiedDetected 1 day ago
Customer SuccessLeadershipCommunicationMentoring
About the role
- The Technical Enablement Manager is responsible for driving technical readiness across our customer-facing technical organization.
- Translate product updates and technical concepts into clear, actionable training and enablement resources.
Responsibilities
- Develop and deliver technical onboarding and ongoing enablement for Sales, Renewals, and Solutions Engineering teams.
- Partner with Solutions Engineers, Product Managers, Product Marketing, and SMEs to create practical, field-ready technical enablement.
- Create and maintain technical playbooks, demo guides, labs, job aids, and knowledge articles.
- Drive technical readiness for product launches through targeted training and enablement.
- Deliver technical workshops, coaching sessions, and product deep dives for customer-facing technical teams.
- Partner cross-functionally to identify readiness gaps and continuously improve technical enablement.
Requirements
- Bachelor's degree or equivalent practical experience.
- Experience as a Solutions Engineer, Technical Enablement professional, Technical Trainer, Customer Success Engineer, or similar customer-facing technical role.
- Demonstrated ability to coach technical professionals and help them improve customer conversations, demos, and technical presentations.
- Strong facilitation, presentation, and communication skills with the ability to simplify complex technical concepts.
- Strong balance of technical depth and business acumen, with the ability to make complex topics practical and actionable.
- Interest in AI and experience using it to improve enablement efficiency, effectiveness, and learner engagement.
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
- Experience partnering with technical subject matter experts to rapidly develop practical enablement content.
- Field experience supporting customer-facing teams and understanding what drives their success.
- Proven ability to coach, mentor, and develop others.
- Collaborative, resourceful, and execution-oriented, with a bias toward action over process
Nice to have
- Experience with enterprise software, SaaS, observability, IT operations, networking, systems management, or cybersecurity is preferred.
- Preferred Skills
Skills
- Use AI tools to accelerate content creation, personalize learning, and improve enablement effectiveness.
- Experience using AI tools to improve content creation, knowledge management, coaching, learning experiences, or operational efficiency.
- Comfortable working in a fast-paced product environment where priorities shift and new technologies are introduced frequently.
Benefits
- Maintain technical enablement content within learning platforms and knowledge repositories.
Company info
- At SolarWinds, we're a people-first company.
- Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities.
- Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
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This listing is sourced directly from SolarWinds's careers page and normalized into a canonical job model.