Uber Freight

Uber Freight

Principal Strategic Customer Success Partner (Commercial)

Rogers, AR 72758, United States · Principal · Full-time

Sponsorship not specifiedDetected 5 days ago
SQLGCPCloud PlatformsData VisualizationProject ManagementSalesforceAccount ManagementSupply ChainLogisticsCustomer SuccessLeadershipCommunicationCollaborationPublic SpeakingTransportation Management

About the role

  • Execute complex network analysis to derive savings opportunities, analyze performance data, and translate insights into actionable recommendations.
  • This includes visiting with clients on a regular basis (as needed), owning & setting account strategy, and partnering with operations personnel to meet strategic and tactical continuous improvement initiatives.
  • You will work very closely with a major Manufacturing-based enterprise TM customer (with the potential for additional enterprise TM customers to be added to scope).

Responsibilities

  • Own customer strategy, project manage all open savings initiatives/action items, and drive execution across assigned enterprise accounts.
  • Partner with Operations, Analytics, Commercial, and cross-functional teams (including Brokerage sales/ops, engineering, and analyst resources) to deliver measurable business value.
  • Build and maintain strong relationships with customer stakeholders from the C-suite to frontline associates, ensuring alignment between customer objectives and Uber Freight capabilities.
  • Support contract renewals and commercial discussions as needed.
  • This person is responsible for project management, account growth & expansion, and the utilization of the client engagement playbook to design & execute an account plan.
  • You will integrate heavily into the customer's network to drive key contractual commitments and ensure the measurable value Uber Freight provides is highlighted.
  • This role offers strong leadership support, exposure to a diverse group of internal/external stakeholders, and the opportunity to travel to customer sites for deep-dive supply chain insights and savings ideation.

Requirements

  • 8+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
  • Experience managing customer relationships in a client-facing role.
  • Proficiency or familiarity with SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Business Suite, and TMS.

Nice to have

  • Bachelor's degree in Supply Chain, Logistics, Business, or a related field.
  • 10+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field.
  • Advanced proficiency in SQL, Google Cloud Platform (GCP), Tableau, Salesforce, Google Workspace, and TMS.
  • An "AI-adjacent" mindset with a focus on modernizing and optimizing workflows.
  • Demonstrated success in project management, savings ideation, and quarterbacking deliverables between multiple internal & external stakeholders to meet strict contractual commitments.
  • About Uber Freight
  • Uber Freight helps companies move goods more reliably and efficiently.
  • We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions.

Compensation

  • Drive project prioritization across internal and external teams to ensure we are on target to meet annual savings goals.

Visa & Work Authorization

  • No immigration sponsorship or transfer available for this role.**
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This listing is sourced directly from Uber Freight's careers page and normalized into a canonical job model.