Verifone

Verifone

North America Enterprise Success Manager

Clearwater, Florida, United States · Mid

Sponsorship not specifiedDetected 1 day ago
Project ManagementAccount ManagementCustomer SuccessCustomer SupportLeadershipCommunicationTime ManagementOrganizational Skills

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 24 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
  • Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.
  • Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.

Responsibilities

  • Own escalation management from identification through resolution, responding and resolving customer inquiries promptly by coordinating across internal departments
  • Lead customer-facing meetings on operational topics, including escalation reviews, day-to-day operations, and outstanding action items
  • Own and coordinate hardware and software rollouts and project plan development, working with all stakeholders to ensure accuracy and timeliness
  • Represent the voice of the customer, gathering feedback to drive continuous improvement across the organization, including product
  • Ability to multi-task and manage multiple simultaneous accounts and inquiries
  • Ability to maintain a positive work atmosphere and model strong leadership through words and actions

Requirements

  • 3+ years of experience in Customer Success, Account Management, Operations, Project Management, or a related customer-facing role
  • Experience managing customer escalations from identification through resolution
  • Ability to analyze service metrics, provide reporting, and identify opportunities for process and customer experience improvements
  • Technical fluency sufficient to collaborate effectively with technical teams, though deep technical expertise is not required
  • Perform non-technical project management, supported by enough technical fluency to communicate effectively with technical teams (deep technical expertise not required)

Nice to have

  • Working knowledge of technology-enabled solutions, SaaS, payments, fintech, or related industries preferred
  • Experience supporting hardware and software deployments, implementations, or rollout coordination is a plus

Skills

  • Excellent customer service and interpersonal skills including exceptional written and verbal communication
  • Effective time management and organizational skills
  • Strategic planning capability
  • Solid project management skills
  • Working knowledge of customer environments, the payments industry, and Verifone products and solutions
  • Ability to work independently with minimal supervision

Company info

  • We strive for excellence in our products and services, and are obsessed with customer happiness.
  • Serve as the primary operational point of contact for assigned customers, managing day-to-day relationships, providing ongoing support, and partnering with the commercial team to address operational needs and ensure seamless service delivery
  • Manage customer communication and project tracking by maintaining trackers, documenting meeting notes, distributing action items, monitoring progress, providing regular status updates, and driving open issues to timely resolution with both customers and internal stakeholders

Visa & Work Authorization

  • Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status
Apply directly at Verifone →Create a free account for alerts like thisView Verifone immigration profile

This listing is sourced directly from Verifone's careers page and normalized into a canonical job model.