Base Power Company
Strategic Account Manager
San Francisco, California · Mid
Sponsorship not specifiedDetected 45 days ago
Agentic AIAccount ManagementSAPCustomer SuccessLeadershipCommunication
About the role
- Trusted by leading global companies, such as Broadcom, Adobe, SAP, NiCE, Fortinet and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly impacts revenue growth.
Responsibilities
- Manage strategic relationships across mid-market and enterprise customer accounts, balancing high-touch executive engagement with scalable, AI-assisted customer management practices
- Lead QBRs, strategic account reviews, and executive alignment conversations
- Develop data-driven account plans aligned to customer priorities, product adoption signals, and business goals
- Identify expansion opportunities and partner with Sales leadership when needed
- Build scalable account management motions leveraging AI agents, automation, customer intelligence, and lifecycle signals to proactively identify risks and growth opportunities
- Identify and drive upsell and cross-sell opportunities across existing customer accounts
- Lead solution-oriented customer conversations around integrations, APIs, analytics, AI workflows, and platform capabilities, partnering with Product or Engineering teams when needed
- Leverage AI-driven workflows and customer signals within Base.ai to proactively drive adoption, expansion, and customer outcomes at scale
- Own stakeholder alignment, documentation, and commercial follow-through
- Partner with leadership on commercial discussions and strategic account opportunities when needed
Requirements
- Proven experience growing revenue within existing customer accounts and leading strategic customer conversations, QBRs, and executive relationships
- Minimal travel required
Nice to have
- Experience in customer marketing, advocacy, community platforms, or onboarding programs is a plus
- Bay Area candidates strongly preferred
Benefits
- This role sits within the Customer Success organization and owns strategic alignment for success, executive relationships, and commercial health of a portfolio of enterprise customers.
- Drive scalable renewal and expansion motions using customer health signals, AI-assisted prioritization, lifecycle automation, and executive alignment
Company info
- Partner with customers on account plans aligned to business priorities, adoption trends, and organizational goals
- Technical fluency and comfort discussing integrations, AI workflows, analytics, and platform capabilities with customers
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This listing is sourced directly from Base Power Company's careers page and normalized into a canonical job model.