Ttc
Channel Support Representative - The Toro Company
Bloomington, MN · Contract
No sponsorship$52k-$65kDetected 11 days ago
SalesforceCRMSalesNegotiationExcelProcess ImprovementRecruitingHRISLeadershipCommunicationCollaborationCritical ThinkingMentoringOrganizational SkillsMicrosoft Office
About the role
- The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914.
- Candidates should prepare for an onsite weekly schedule.
Responsibilities
- In order to grow and build a successful career with
Requirements
- Strong Microsoft Office Skills and strong knowledge of Excel, process flow mapping (Visio), dashboards, and online forms.
- Domestic travel is required up to 0-10% percent of the time, for trade shows or other support.
- With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
- If you need to, you can access your pay early with the dailypay app.
- All legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or via Workday, our applicant tracking system.
Nice to have
- Bachelor's degree required, plus 1-3+ years of CRM and data management experience required.
- Salesforce and demonstrated experience with utilizing AI platforms preferred.
- Experience with working with channel partners and/or vendors.
- Retail/Consumer goods experience preferred.
- Multi-lingual capability (especially French-Canadian and Spanish) is a plus but not required.
Skills
- Work in collaboration with the Salesforce administrator to improve self-help tools for the channel.
- Oversee and ensure the accuracy of accounts and contact information within Toro systems.
- Align divisional growth objectives to drive process improvements.
- Demonstrated strong verbal, written, presentation, and communication skills.
Compensation
- A reasonable estimate of the annual pay range is between $52,000 - $65,000.
Benefits
- Cash compensation is one piece of our competitive total rewards package.
- Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees.
- Competitive Salary - The pay range takes into account skills, experience, education, and location.
Company info
- Manage the administration workflow and serve as the main point of contact for onboarding and offboarding dealers; including listings, updates, locator, and dealer management systems.
- Provide support for dealer administration process improvement to modernize, digitize, and automate onboarding, offboarding, and service performance tracking. Leverage Salesforce technologies like chatbot, chat live agent, self-serve, and outsourced contact center to improve the customer experience.
- Track and manage appropriate data for Customer Satisfaction scores and voice of customer feedback to improve system and workflow processes, channel development, and service ratings. Track and monitor the closed-loop case management process for dealer service, compliance, and system-to-system integration complaints through digital tools.
- Monitor metrics of our dealer channel service level agreements (SLA) for PSCX improvement while aligning and collaborating with the sales team on channel performance and corrective action plans.
- Instruct Post Sale Service and Support (PSCX), Customer Lifetime Value (CLV), and channel personnel on service policies and procedures as needed to ensure comprehension and compliance, providing feedback and recommendations to management on opportunities for improvement.
- Provide coaching, training, and support for the contact center in handling of level 1 requests. Manage level 1 escalations. Provide administrative support for Residential Landscape Contractor (RLC) Customer Care Leadership; including meeting scheduling, office supplies, and other miscellaneous activities. Support and manage data governance of RLC channel partners across internal systems
- Self-directed, critical thinking skills and the ability to manage difficult situations, influence behaviors, and strong negotiation skills.
- Strong organizational skills, detail-oriented with an emphasis on data integrity. Demonstrated strong verbal, written, presentation, and communication skills. Strong Microsoft Office Skills and strong knowledge of Excel, process flow mapping (Visio), dashboards, and online forms.
- Experience with working with channel partners and/or vendors. Retail/Consumer goods experience preferred.
- Paul and Minneapolis, we are centrally located for most commuters!
Visa & Work Authorization
- Applicants must be legally authorized to work in the United States.
This listing is sourced directly from Ttc's careers page and normalized into a canonical job model.