Avoca
Senior Software Engineer - Product
New York HQ · Senior · Full-time
Sponsorship not specifiedDetected 246 days ago
Backend DevelopmentFull-Stack DevelopmentLLMsCustomer SuccessCustomer Support
About the role
- We're looking for a Senior Product Engineer who thrives at the intersection of engineering and product thinking.
- Your work will directly shape how thousands of customers interact with our AI-powered customer service platform.
Responsibilities
- Own feature development from backend services to AI-powered user experiences.
- Collaborate closely with Product, Customer Success, and GTM teams to align engineering decisions with business outcomes.
- You'll own features end-to-end-design, build, launch, and iterate-while obsessing over the customer experience and measurable outcomes.
- At Avoca, you'll be part of a team that's building a category-defining company at the center of a massive market opportunity.
- We're a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact.
Nice to have
- Eagerness to work in person with us in NYC full time.
Benefits
- Comprehensive medical, dental, and vision insurance
- Flexible PTO plus U.S. federal holidays
- Commuter benefits
- Bonus: prior startup, hacker, or founder experience.
Company info
- Avoca is transforming how home service companies engage with their customers.
- Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers.
- We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation.
- We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office.
- In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services.
- With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact.
Equal opportunity
- Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
This listing is sourced directly from Avoca's careers page and normalized into a canonical job model.