Panopto

Join Our Talent Community: Support Analyst I

Remote - US

Work authorization required$45k-$55kDetected 515 days ago

ExpressExcelCustomer SupportCollaboration

About the role

Panopto is a fast-growing, innovative company backed by a leading private equity firm and we are on a mission to revolutionize learning and knowledge sharing.

Write and maintain product documentation/FAQ's/support materials.
Positively represent the company and develop goodwill in all customer interactions.
Write and maintain clear and complete records in the ticketing system of actions taken.
Work closely with other Support team members to provide a great user experience.

Ability to identify and describe issues
Ability to excel in a fast-paced environment, embrace change and show good judgment
Ability to work proactively and function in a self-directed manner when required
Associates Degree or higher in tech related field

If you're a proactive, technically-minded professional ready to provide an exceptional customer experience, we encourage you to apply.
With a dedicated team of 200+ professionals, we're empowering institutions and organizations globally through our cutting-edge on-demand video platforms, enabling companies to share knowledge and inspire growth.
Our People and Culture: Panopto's mission is to help anyone share knowledge using video.
Our user base is as diverse as the world's universities and businesses.
This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints.
It's what sets Panopto apart as a unique and rewarding place to work.
So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge.
Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology.

You will work on a team that provides a real impact for our customers on a world-class customer support team.
You will have the ability to create high customer satisfaction and retention.
Join Panopto and be part of an exciting journey where your desire to support customers in a technical capacity will significantly impact the quality of our customers' experience.
Company Overview: Panopto is a fast-growing, innovative company backed by a leading private equity firm and we are on a mission to revolutionize learning and knowledge sharing.
Consider joining us and becoming part of a team that's shaping the future of interactive video!
Panopto's commitment to fostering a diverse, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively.
As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team.
This collaborative spirit not only drives us towards effective solutions but also fuels our drive to continually improve and innovate, ultimately enhancing the quality of our products and services.

This listing is sourced directly from Panopto's careers page and normalized into a canonical job model.