Auditoria Ai

Auditoria Ai

Enterprise Customer Success Manager

Santa Clara, USA

Sponsorship not specifiedDetected 6 days ago
LLMsRAGAgentic AIProduct ManagementProduct StrategyAccount ManagementAccountingAuditingCorporate LawCustomer SuccessLeadership

About the role

  • You are not just managing a relationship; you are empowering clients on their "Agentic Enterprise" journey, driving deep adoption, ensuring tangible AI-driven outcomes (ROI), and turning customers into champions.
  • You will guide clients from implementation through the continuous optimization of their AI Agents in the Office of the CFO.

Responsibilities

  • Drive adoption of new features and platform capabilities.
  • Customer Referenceability: Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
  • Cross-Functional Leadership: Act as the "voice of the customer" by partnering closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to influence the product roadmap and deliver a seamless customer experience.
  • Renewal & Expansion: Own retention (GRR) and identify expansion revenue by identifying new use cases for AI Agent deployment across the Office of the CFO.
  • Governance & Security: Partner with IT/Security stakeholders to ensure AI deployments meet strict corporate governance, compliance, and auditing standards.
  • Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing, sales, and retention initiatives (case studies, testimonials, webinars, reference calls, etc.).
  • Act as the "voice of the customer" by partnering closely with Sales, Product, Marketing, Professional Services, Engineering, and Support to influence the product roadmap and deliver a seamless customer experience.
  • Own retention (GRR) and identify expansion revenue by identifying new use cases for AI Agent deployment across the Office of the CFO.
  • Partner with IT/Security stakeholders to ensure AI deployments meet strict corporate governance, compliance, and auditing standards.

Requirements

  • 5+ years of experience in Enterprise CSM, Consulting, or Account Management, specifically within B2B SaaS, AI/LLMs, or Automation tools.
  • A strong understanding of accounting and financial operations in the Office of the CFO and financial applications.
  • Familiarity with AI concepts (LLMs, RAG), API integrations, and ability to develop Auditoria product proficiency.
  • Domain and Technical Proficiency: A strong understanding of accounting and financial operations in the Office of the CFO and financial applications.

Company info

  • About the Role As an Enterprise Customer Success Manager, you will be the primary post-sales strategic partner for our largest, most complex clients.
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This listing is sourced directly from Auditoria Ai's careers page and normalized into a canonical job model.