Pure Storage

Pure Storage

Senior Customer Success Manager, Portworx

New York, New York; Raleigh, North Carolina · Senior

Sponsorship not specified$134k-$252kDetected 25 days ago
AWSGCPCloud PlatformsKubernetesAccessibilityProject ManagementSalesCustomer SuccessLeadershipCommunication

About the role

  • As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Everpure and Portworx experience for our clients.

Responsibilities

  • Develop a deep understanding of your customer's business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
  • Drive growth and satisfaction by delivering quarterly business reviews, and identifying opportunities to expand the customer's use of Everpure and Portworx.
  • Act as a primary customer advocate and conduit into various cross-functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer's voice is heard and issues are resolved.
  • Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.
  • We give you the space and support to grow along with us and to contribute to something meaningful.
  • Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.
  • We build each other up and set aside ego for the greater good.

Requirements

  • 5 + years' experience in customer-facing, relationship management role.
  • Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
  • Familiarity with application onboarding, performance measurement & Storage.
  • Exceptional Communication: Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
  • 5 + years' experience in customer-facing, relationship management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
  • 1 + years experience working with container orchestration technology in an enterprise environment
  • Customer Success Expertise: Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
  • Technical Acumen: Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure. Familiarity with application onboarding, performance measurement & Storage.
  • Project Management Skills: The ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
  • We are primarily an in-office environment and therefore, you will be expected to work from the Raleigh or New York office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
  • #LI-ONSITE
  • Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
  • This role may be eligible for incentive pay and/or equity.
  • There is no application deadline and we accept applications on an ongoing basis until the job is filled.

Skills

  • The annual base salary range is:
  • $134,000 - $252,000 USD
  • Check out purebenefits.com for more information.
  • Candidates with disabilities may request accommodations for all aspects of our hiring process.
  • Where uniqueness isn't just accepted but embraced.
  • Everpure is proud to be an equal opportunity employer.
  • Join us and bring your best.
  • Bring your bold.
  • Pure and simple.

Compensation

  • $134,000 - $252,000 USD

Company info

  • We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
  • Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
  • This type of work-work that changes the world-is what the tech industry was founded on.
  • So, if you're ready to seize the endless opportunities and leave your mark, come join us.
  • We're forging a future where everyone finds their rightful place and where every voice matters.
  • That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
  • We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
  • Own the overall post-sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
  • You'll build strong relationships, manage the end-to-end post-sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams.
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This listing is sourced directly from Pure Storage's careers page and normalized into a canonical job model.