Halifax Health
Patient Access Specialist - Scheduling / Pre-Registration
US-FL-Daytona Beach
Sponsorship not specifiedDetected 7 days ago
Code ReviewComplianceExcelCustomer SupportHIPAACommunicationTime Management
About the role
- Accurately schedule patients being registered for a hospital service.
- Promote good public relations at all times, extending a positive, cooperative and supportive service to patients, families and fellow colleagues.
- Pre-register scheduled accounts via contact with patients, physicians or appropriate information sources.
Responsibilities
- Maintains a knowledge of scheduling criteria for all procedures within department.
- Works at a fast pace and maintains accuracy of details for each procedure scheduled.
- Collaborates with patients, other patient access staff, the clinical departments, and referring physician offices to ensure that all necessary information is obtained from patients before their scheduled services.
- Documents all information obtained during pre-registration activities to ensure patients' accounts are complete for forwarding to other departments.
Requirements
- High School Diploma or GED equivalent required; Associate's or Bachelor's degree preferred
- Must be customer-service oriented and able to effectively communicate and build relationships with
- Professionalism in interpersonal verbal and written communication skills with colleagues, physicians and ancillary department personnel is required
Skills
- Effectively communicating with individuals from varying socio-economic backgrounds and obtaining pertinent information
- Familiarity with medical terminology
- Ability to accurately verify demographic information and insurance benefits
- Ability to effectively operate office equipment (i.e., fax machine)
- Must have knowledge of computer programs such as Microsoft® Word and Excel
- Organizational and time management skills necessary to complete multiple tasks
- Scheduling Responsibilities
- Schedules patient visits in a timely manner, ensuring that appointments along with all information are complete and accurate.
- Coordinate appointments as needed with other departments.
- Answers phone and provides excellent customer service.
- Ensures and adheres to strict confidentiality when handling patient charts, records, and scheduling information.
- Pre-Registration Responsibilities
Compensation
- Completes annual learning requirements, reviewing fire safety and Isolation precaution policies, applicable code reviews, disaster plan reviews, policies on handling hazardous and toxic substances, and risk management issues.
Benefits
- Two years of related work experience preferred, preferably in healthcare or customer service environment utilizing the following skills:
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This listing is sourced directly from Halifax Health's careers page and normalized into a canonical job model.