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Front Desk Supervisor - AC Hotel Downtown Gaslamp

AC San Diego Gaslamp Marriott

Sponsorship not specifiedDetected 4 hours ago
LeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeGxP

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.
  • With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
  • Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our among the most recognized in hospitality.

Responsibilities

  • Resolving guest concerns promptly and professionally, using sound judgment to create positive outcomes.
  • Recognizing special occasions and personalizing guest interactions to create memorable experiences.

Requirements

  • Ability to remain calm and professional while handling challenging guest situations.
  • Proficiency with Microsoft Office and hotel computer systems.
  • Ability to multitask in a fast-paced environment while maintaining attention to detail.
  • Ability to stand and walk for extended periods throughout the shift.

Nice to have

  • Previous hotel front desk experience required
  • prior supervisory or leadership experience preferred.
  • Experience with Marriott systems including FOSSE, GXP, Mobile Check-In, or similar hotel property management systems preferred.

Compensation

  • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.

Benefits

  • shift coverage, daily reports, and other administrative duties as assigned.

Company info

  • Welcome to the AC Hotel San Diego Downtown Gaslamp Quarter, a vibrant property within the Pyramid Global Hospitality portfolio.
  • Featuring 147 thoughtfully designed guest rooms and 200 sq. ft. of intimate meeting space, this hotel combines modern style with a dynamic work environment.
  • As a member of our team, you'll join a dedicated group that values collaboration, professionalism, and a passion for hospitality.
  • Whether your focus is in guest services, food and beverage, or operations, you'll have the opportunity to grow your career in a supportive, people-first culture.
  • We are committed to fostering a workplace where every team member feels valued, empowered, and set up for success.
  • If you're ready to advance your career with a property that embraces both innovation and exceptional service, the AC Hotel San Diego Downtown Gaslamp Quarter is the place to be.
  • What you will have an opportunity to do:
  • Front Desk Supervisor
  • AC Hotel San Diego Downtown Gaslamp Quarter
  • San Diego, California
  • At AC Hotel San Diego Downtown Gaslamp Quarter, we believe every guest deserves an exceptional experience from the moment they walk through our doors.
  • We are looking for an enthusiastic, service-driven leader to join our team as a Front Desk Supervisor.
  • In this role, you will lead by example, ensuring exceptional guest service while supporting the daily operations of the Front Office.
  • You will coach and motivate the team, resolve guest concerns, and help create memorable experiences that reflect Marriott's commitment to hospitality and the AC Hotels brand philosophy of purposeful, modern service.

Equal opportunity

  • Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Pyramid Global Hospitality is an equal opportunity employer.
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