ServiceTrade
Product Manager - ServiceTrade Inspection Forms
Remote, USA · Contract
Work authorization requiredDetected 6 days ago
iOSAndroidA/B TestingProduct ManagementProduct StrategyAgileJiraStakeholder ManagementAccount ManagementOperations ManagementVendor ManagementAR/VRLeadershipCommunication
About the role
- This is a high-impact, high-visibility role.
- Why ServiceTrade: You'll belong here from the start.
- We bring together kind, curious people with diverse perspectives and trust them with meaningful work.
Responsibilities
- Define and communicate the Forms product roadmap to Sales, Account Management, Support, Implementation, and executive stakeholders
- At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day.
- In this role, you will own the product strategy, roadmap, and execution for ServiceTrade's Forms platform-a critical component of our Inspections product used by fire protection, HVAC, and facilities service companies to conduct compliance inspections in the field.
- You're a technical product manager who thrives on complexity and owns outcomes end to end.
- You've worked in or around fire and life safety - you understand the stakes, and that context shapes how you build.
- Provide release notes, enablement documentation, and training materials to Support and field teams
- Lead and coordinate external contractors supporting forms development, QA, and customer delivery
- You measure whether features work, iterate based on data, and own the result.
- Manage contractor capacity, assign work, review deliverables, and ensure quality standards are met
Requirements
- You must also deeply understand fire and life safety compliance workflows, inspection requirements, and industry standards-this is not a role where you can learn the domain on the job.
- You're as comfortable in a customer conversation as you are in a technical deep-dive with engineering, and you move fluidly between strategy and execution without losing momentum.
Skills
- 3-5 years of product and/or operations management experience in a technical or B2B SaaS environment
- Experience with SaaS products serving field service, compliance, or inspection workflows in fire protection, HVAC, or facilities management.
- Background in solutions engineering, technical account management, or implementation consulting before transitioning to product management.
- Understanding of mobile app product management (iOS/Android SDKs, offline sync, mobile UX).
- A few things you'll want to know:
- What does ServiceTrade do?
- Ok, so why should I care about that?
- Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
- Flexible Spending Account and Dependant Care Account
Compensation
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Benefits
- Provide regular backlog health reporting and ensure visibility into open work, blockers, and progress
- Bonus if you've worked with low-code/no-code platforms, form builders, or workflow automation tools.
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- Parental Leave
- Paid Time Off for Volunteering
- Employee Reimbursement Program to use for well-being, technology and/or professional development
Company info
- You're comfortable building, QA-ing, and troubleshooting forms alongside customers and engineering.
- You've gathered requirements directly from customers, conducted discovery, and translated complex workflows into product specs.
- We're on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.
- We're looking for a Product Manager - ServiceTrade Inspection Forms who's excited to make an impact.
- You'll manage the integration with our forms vendor, own resolution of customer escalations, define and communicate the Forms roadmap to internal stakeholders, and work directly with customers to understand their workflows and translate them into product requirements.
- You'll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.
- On the Product Management team, you'll have the opportunity to own products that impact real businesses, work closely with customers and engineering, and grow as a product leader in an environment that trusts you to make decisions and rewards initiative.
- Build, configure, and QA custom forms for customers using the digital form building platform
- Engage directly with customers to understand inspection workflows, compliance requirements, and pain points
Equal opportunity
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
- Please Be Aware of Recruiting Scams
- To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade.
Visa & Work Authorization
- This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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This listing is sourced directly from ServiceTrade's careers page and normalized into a canonical job model.