Brightree
Senior Manager, Customer Success
Atlanta, GA, United States · Senior
Sponsorship not specified$130k-$161kDetected 21 days ago
SwiftProduct ManagementProduct StrategySalesforceCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Let's talk about the team The Brightree Customer Success Team is responsible for driving consistent customer value through adoption of Brightree products and services.
- Reporting to the Head of Customer Success, this role is responsible for leading and mentoring the Senior Customer Success Manager team with an oversite of the Customer Success team.
- The Senior Manager is an expert at leading a highly experienced team in managing customer relationships, identifying expansion opportunities, and mitigating risk.
Responsibilities
- Regularly interacts with executives and/or key business partners
- Engages and collaborates regularly with Executive leadership and cross-functional teams to develop and execute the overall business strategy
- Contributes to cross-functional internal programs that support the ongoing success of the business by applying broad knowledge and experience to solve complex challenges
- Looks beyond existing methodologies and own discipline to define and resolve complex problems, has in-depth knowledge of organizational objectives
- Identifies and implements processes and tools to support customer success at scale
- Plans and execute strategies to drive new revenue opportunities within existing customer base
- Leads team in managing customer relationships, driving customer ROI, and managing churn
- Implement organization strategies through the effective direction and management of employees and resources
- Lead Staff Development
- Responsible to lead and mentor large number of employees including those with highly technical responsibilities
Skills
- Minimum 8 years of HME experience required
- Minimum 12 years of related experience leading customer-facing teams
- Experience leading teams of 15+
- P&L Management Experience
- Blend of Sales and Operational leadership experience
- Experience leading multiple teams simultaneously, with cross functional team leadership experience
- Proven ability to coach and mentor a team with various experience levels
- Demonstrated versatility
- Proven success in executing change management initiatives and driving measurable results.
- Strong interpersonal and communication skills
- Demonstrated versatility and problem-solving ability
- Proficiency in Microsoft tools, Salesforce, Gainsight, and other platforms
Compensation
- At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits
- Ideal candidates bring a blend of healthcare domain expertise and business experience, with a passion for transforming platform adoption and outcomes through technology.
Company info
- Successfully employs special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
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This listing is sourced directly from Brightree's careers page and normalized into a canonical job model.