Berklee

Senior Account Representative

Berklee College of Music - Boston · Senior

Sponsorship not specified$49k-$66kDetected 11 days ago

SalesforceAccountingERPHRISCommunicationProblem SolvingAccounts Payable

About the role

Job Description: The Student Accounts team is seeking a precise, detail-oriented, and autonomous Senior Account Representative.
This role is responsible for the proper disposition, posting, and reconciliation of daily cash receipts for student tuition, residence hall fees, and auxiliary balances.
You will ensure all incoming payments are processed efficiently, deposited promptly, and that weekly and ad-hoc student refunds are managed with rigorous analytical accuracy.

Cash Management: Post mailed student payments, ensure checks and money orders are promptly deposited to the bank, and manage credit card chargebacks or returned payments.
Manage an active Salesforce caseload and provide administrative payment support for global lines, including Berklee Online, Berklee NYC, and Berklee on the Road.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.
Maintain daily documentation and payment history records.

Strong foundational knowledge of accounting with experience interpreting financial entries and managing cash procedures.

Specific knowledge of Workday Student Accounts is a major plus.
Why Choose Berklee?
Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
Exceptional attention to detail, strong problem-solving skills, and the capacity to work accurately with minimal direct supervision.

Outstanding health and dental packages, an institutional 403(b) retirement match, generous PTO, tuition assistance, and a paid winter break to rest and recharge.
Hiring Range: $49,000 to $66,000; salary dependent on experience and education.
Please visit the Total Rewards page to learn more about our benefits.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
Systems Integration: Execute daily data imports from third-party payment gateways (including ACI, Nelnet/Tuition Management Systems, and Flywire) into core institutional systems (Colleague, PowerCampus, and Workday).
Refund Administration: Review, prepare, and process all undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal Title IV disbursements.
Data Stewardship: Manage complex financial workflows, including refund holds, leave-on-account designations, and the check void/reissue process.
Education: Bachelor's degree or an equivalent combination of education and professional experience is required.
Technical Skills: Direct exposure to higher education ERP systems (such as Workday, Colleague, PowerCampus, or Banner) and experience interpreting computer output is preferred.
Review, prepare, and process all undergraduate and graduate student refunds, including tuition adjustments, application fees, enrollment deposits, and federal Title IV disbursements.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations.

This listing is sourced directly from Berklee's careers page and normalized into a canonical job model.