Fidelity Investments

Director, Quality Assurance - Wealth Client Experience

Covington, KY · Director · Full-time

Sponsorship not specifiedDetected 12 days ago

StatisticsProject ManagementBudgetingExcelProcess ImprovementLeadershipCommunicationCollaborationCritical ThinkingMentoringMicrosoft Office

About the role

Fidelity's Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles.
Currently, some roles and locations require 100% onsite presence, while others require less.
Onsite expectations are likely to evolve as the rollout continues.

Nice to have

A Bachelor's degree, preferably in Finance, Statistics, Management, Economics or Engineering, or 10 plus years equivalent work experience with 5 plus years consistent track record in management and/or quality assurance
Demonstrate success working in a fast-paced environment with all levels of an organization
3-5 years operational management experience, preferred
Financial services experience preferred
Demonstrated knowledge and application of analytical tools for process improvement
Experience creating and interpreting data
Proven leadership skills
Demonstrated project management skills

Company info

As the Director of Quality Management, you are accountable for the execution of the organization's quality audit efforts and are responsible for providing oversight of the Quality Management System and business unit-wide projects and initiatives.
This role leads the quality managers in delivering execution of quality reviews within service level agreements, development of leadership skillsets in managers, and managing the day-to-day oversight of the team.
This role collaborates with peers on the practices of quality throughout the organization to champion a culture of continuous improvement.
This role includes client engagement opportunities to share standard practices of quality programs and efforts to drive the highest levels of operational excellence.
The Expertise and Skills You Bring
Experience mentoring and developing associates within a complex environment
Demonstrated above average MS Offices skills - primarily in excel, word, and PowerPoint
Excellent oral and written communication skills
Strong critical thinking skills
Ability to interact with multiple levels of the organization
Exhibit strong cross-functional leadership and teamwork skills
The Value You Deliver
High level of personal integrity and professionalism
Work within the Quality business unit and provide leadership and general direction to assigned teams/projects/work activities concerned with the development and implementation of quality assurance initiatives/programs across Fidelity.
Review and establish strategic priorities and convert them to detailed quantitative plans, actions, and long-term strategies that provide focus, improve operations, increase collaboration, and set priorities.
Supervise the performance of day-to-day tasks, while effectively balancing daily responsibilities with longer-term projects.
Develop and manage business unit key performance indicators for the prediction and analysis of performance, and the facilitation of accurate budgeting, resource planning, and goal-setting.
Analyze data to advise operational activities or decisions.
Lead the implementation of key talent management processes including recruitment, onboarding, goal setting, performance evaluations, coaching, mentoring, and other career development activities. Support the creation and implementation of a climate that values and rewards contributions, inclusion, diversity, initiative, continuous improvement, development, and the achievement of results.
Build and maintain strong working relationships with business partners and senior leadership across Fidelity and relevant external parties.

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This listing is sourced directly from Fidelity Investments's careers page and normalized into a canonical job model.