FreedomCare

Care Manager (Chicago, IL / Field-based)

Chicago, IL

Sponsorship not specifiedDetected 6 days ago

ComplianceSalesforceCRMSalesCustomer SupportHIPAACommunicationCollaborationProblem SolvingCritical ThinkingTime Management

About the role

This role includes conducting on-site visits, ensuring training of home service workers, and ensuring the home service worker is meeting the needs of the client receiving services.
They will assess the relationship and determine whether the service plan is being met.
The Care Manager will work closely with waiver members, caregivers, and Case Management Agencies.

The Care Manager helps maintain a solid relationship between FreedomCare and the Case Management Agency.
Schedule and perform home assessments in person.
Develop relationships with Case Management Agencies for best practice and as a representative of FreedomCare.
Partner with the Care team to monitor hospitalizations by the client for indications that the client may need additional assessment or support.
Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment.
Partner with the Care team in successfully transitioning newly onboarded waiver members to the ongoing program phase.

A bachelor's degree or equivalent work experience.
Two + years' experience working with frail or elderly disabled adults and caregivers.
2-3 years Inside Sales, call center, telephonic outreach, customer service or other similar experience (required).
experience updating and maintaining case notes and completing case reviews.
The ability to exercise judgement independently and voice noticeable issues or trends.
Strong verbal and written communication skills
Strong problem-solving skills
able to identify issues and escalate when appropriate.

On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the ne

Communicate any concerns regarding the waiver member or caregivers' health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager.
Function within the timeframes of a fast-paced startup in the healthcare environment.

l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics

This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.