Pigment

Customer Success Manager, EPM - San Francisco, Austin, or New York

San Francisco · Senior

Sponsorship not specified$150k-$165kDetected 70 days ago

SnowflakeRESTProduct StrategyAccount ManagementPerformance ManagementCustomer SuccessLeadershipPublic Speaking

About the role

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
This may include verification of employment history, education, and, where legally permitted, criminal records.
Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
Lead the development of the Pigment community through thought leadership, events, and developing best practices.
We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team-from Finance to HR-to build, adapt, and align strategic plans in real time.
You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
Never Settle - We operate with rigor, ambition, and a constant drive to improve.
Be real, be humble - We lead with empathy, openness, and honest feedback.
Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community.

3 years of experience in customer success, account management or a similar role within a software/SaaS company.
You have a proven track record of effectively managing a high-volume of Enterprise-level accounts

5 years of experience in account management, sales, or professional services at a software/SaaS company.
Experience preparing and delivering presentations targeted to a senior audience.
Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
Competitive compensation package,
BA/BS degree required, MBA or other relevant advanced degree preferred.

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
(NYC / SF: $150,000 - 165,000 OTE)
Thrive Together - We win as a team and do right by our colleagues, customers, partners, and community.
Never Settle - We operate with rigor, ambition, and a constant drive to improve.
Be real, be humble - We lead with empathy, openness, and honest feedback.
Champion our Customer - We solve what matters most and help customers succeed in complex environments.
Competitive compensation package, Salary Range: (NYC / SF: $150,000 - 165,000 OTE)

When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies
High-end equipment (based on stock/availability) to do your work in the best conditions
Go for it - We are action-oriented and believe learning comes through execution.

Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo-all while working as one team.
If you're driven by innovation and ready to make an impact at scale, we'd love to hear from you.
As a Customer Success Manager (CSM), you'll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts.
Champion our Customer - We solve what matters most and help customers succeed in complex environments.
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate.
We are committed to enabling everyone to feel included and valued at the workplace.

This listing is sourced directly from Pigment's careers page and normalized into a canonical job model.