Mom's Meals
Customer Success Manager
Ankeny, IA
Sponsorship not specifiedDetected 47 days ago
CRMCustomer SuccessCommunicationProblem Solving
About the role
- This role requires strong communication skills, strategic thinking, problem-solving abilities, and a customer-first mindset.
- We value our team members, and this is one way we can show it.
Responsibilities
- Build and maintain strong, long-term relationships with customers
- Conduct operational check-ins, business process reviews, and drive escalated issues to resolution
- Develop a deep understanding of customer goals, challenges, and operational needs
- Manage implementation of new and incremental services for aligned clients
- Ensure smooth transitions to ongoing support teams
- Maintain accurate customer records and engagement activity within CRM systems
Requirements
- Occasional travel may be required for customer meetings or company events
Benefits
- Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer.
- Monitor customer health metrics and proactively address risks
Company info
- Help customers understand best practices and operational workflows
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This listing is sourced directly from Mom's Meals's careers page and normalized into a canonical job model.