Cibc
Client Service Representative [Hourly]
Etobicoke, ON · Contract
Sponsorship not specifiedDetected 1 day ago
RecruitingCustomer SupportCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We need talented, passionate professionals who are dedicated to doing what's right for our clients.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- You're flexible to work our banking centre hours which may include evenings and weekends.
Responsibilities
- As a Client Service Representative, whether it's answering questions, assisting with transactions, or proactively connecting clients with the right team members, you'll be the first line of support as clients work towards their financial goals.
- Client engagement - Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving - Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to create a better solution together.
- Leveraging technolog y - Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Requirements
- You have a strong sense of curiosity.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Skills
- Accountability, Client Service, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Empathy, Teamwork
Compensation
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, poin
Benefits
- To help deliver a great client experience, you're flexible to work at multiple banking centres within a reasonable travel distance.
Company info
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- At CIBC we enable the work environment most optimal for you to thrive in your role.
- You bring your real self to work and you live our values - trust, teamwork, and accountability.
This listing is sourced directly from Cibc's careers page and normalized into a canonical job model.