Hrsystem
Customer Sales & Service Representative
Edmonton, AB · Full-time
Sponsorship not specifiedDetected 30 days ago
Account ManagementExcelERPCustomer SupportCommunication
About the role
- The warehouse environment may include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment.
- Equal Opportunity Employer It is our policy to employ qualified persons without regard for veteran or disability status.
Responsibilities
- Must maintain 100% commitment to safety policies and procedures
- Partners with Sales Representatives to provide sales quotes
- Builds and maintains strong internal and external relationships
- Perform other duties as trained and qualified for
Requirements
- Minimum of 1 year Business to Business Customer Service Experience
- Must be 18 years of age or older
- Ability to work overtime, as required
- Must be able to perform calculations using whole numbers, fractions, and decimals.
Nice to have
- 1-3 years of customer service experience in industrial distribution
- Previous experience utilizing an ERP system
- Product knowledge in hose, gasket and conveyor systems a plus
- Ability to work in a stationary position for extended periods of time.
- Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
- Ability to comprehend and follow instructions and safety procedures.
- Ability to read, write and communicate in English
- Ability to respond to safety signals, alarms, and verbal instructions.
Skills
- Possess excellent customer service skills
- Ability to work independently
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Moderate computer skills including MS Word, Excel, internet, customer portals and email
- Must be able to successfully utilize the company software
Company info
- Quotes customers using working knowledge of product
- Provides technical/service support to account management, branch management and internal and external customers
- Ability to interact with customers and team-members in a professional manner
- The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.
Equal opportunity
- Employer
- It is our policy to employ qualified persons without regard for veteran or disability status.
- Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
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