Citi Trends

Citi Trends

Head of Program Management - Wealth

NEW YORK, New York, United States of America

Sponsorship not specifiedDetected 1 day ago
Motion DesignProject ManagementContent CalendarsPipeline ManagementVendor ManagementProcurementPerformance ManagementCadenceResearchLeadershipCommunicationCollaborationPublic Speaking

About the role

  • This is a senior leadership role that sits at the intersection of creative production and institutional rigour.
  • Think of it as a Supervising Producer at the highest level of the craft - with the fiscal authority, operational scope, and strategic influence of a COO.
  • You will be the force that turns creative ambition into delivered reality: on time, on budget, on standard, across every format the team produces.

Responsibilities

  • Production Operations & Pipeline Management Own and manage the end-to-end production workflow for the Content & Client Engagement team - across all formats, all markets, and all stages of production simultaneously.
  • Design and maintain a production pipeline that gives the team clarity on what is in development, what is in production, what is in post, and what is live - at any given moment.
  • Implement and operate the best available campaign and production management tools to provide real-time visibility across multiple concurrent productions - and deliver regular, structured cadence reporting to leadership on status, risks, resource utilisation, and delivery timelines.
  • Build and maintain production processes, workflows, and standards that scale as the team grows - without adding bureaucracy that slows the creative work down.
  • Maintain a shared view of the content pipeline with the Director of Strategy - ensuring that editorial ambition is always calibrated against production capacity, resourcing, and budget in real time.
  • Measurement, Impact & Continuous Improvement Own the team's measurement framework - establishing how the impact of every project is tracked, evaluated, and reported, from content engagement and audience reach through to contribution to the business pipeline and client relationship development.
  • Treat measurement as a discipline, not an afterthought - building it into production planning from the outset, so that every project launches with clear success metrics and exits with a clear performance record.
  • Build and maintain regular performance reporting for senior stakeholders - translating content metrics into business-relevant language that connects creative output to commercial outcomes.
  • Resource Planning & Allocation Lead all resource planning for the team - allocating internal talent, managing capacity, and identifying gaps that require external support.
  • Build and maintain a deep, reliable network of external production specialists, freelancers, and agencies across disciplines - cinematography, editing, design, motion graphics, audio, events, experiential, and beyond - available to deploy at short notice and at the right level of quality.

Requirements

  • A proven track record as a 360-degree campaign veteran - someone who has priced it, assembled the t

Compensation

  • Manage two distinct production tempos in parallel: the high-rate, market-responsive output that emerges from the team's ongoing strategic intelligence, and the established calendar of marquee events, quarterly reports, annual surveys, and flagship publications - ensuring both are planned, resourced, and delivered with equal rigour.
  • Budget Ownership & Fiscal Management Author, own, and manage the team's overall annual production budget - with the rigour, transparency, and accountability that a regulated financial institution demands.
  • You are as comfortable negotiating a vendor contract as you are building an annual budget from first principles or navigating the permitting requirements for a drone shoot in three jurisdictions.

Benefits

  • The Content & Client Engagement team is a growing, entrepreneurial undertaking inside one of the most powerful financial institutions in the world.
  • You will report directly to the Head of Content & Client Engagement and work in close, day-to-day partnership with the Director of Strategy - functioning as the operational counterpart to strategic vision.
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