Serval
Sales Manager, Mid-Market
New York · Mid
Sponsorship not specifiedDetected 173 days ago
Agentic AISalesforceCRMSalesOutbound SalesForecastingLeadershipCommunicationMentoring
About the role
- This role is ideal for a player-coach who has built and led high-performing sales teams at fast-growing SaaS companies, thrives in zero-to-one environments, and wants to play a foundational role in defining a category.
Responsibilities
- Build, hire, and scale the mid-market AE team from the ground up, defining team structure and hiring profiles.
- Coach and develop your team through deal strategy, pipeline reviews, forecast management, and continuous skill development.
- Drive team performance and hold accountability for team quota attainment, pipeline generation, and sales velocity metrics.
- Develop and refine the mid-market sales playbook - including outbound motions, qualification frameworks, demo narratives, and closing strategies.
- Partner with GTM leadership to define ICP, pricing and packaging, and territory/account assignment for the mid-market segment.
- Collaborate cross-functionally with product, marketing, and engineering to shape roadmap priorities, messaging, and enablement based on customer and team feedback.
- Implement sales process rigor: pipeline hygiene, CRM discipline, accurate forecasting, and deal inspection cadences.
- Proven track record of building and scaling sales teams at early-stage companies (Seed → Series B).
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors.
Requirements
- 5-8 years of B2B SaaS sales experience with at least 2 years managing and developing high-performing AE teams.
- Exceptional leadership, communication, and executive presence with the ability to inspire and hold teams accountable.
Nice to have
- Management experience at high-velocity SaaS companies such as Verkada, Rippling, Gong, Outreach, Samsara, PagerDuty, Okta, or ServiceNow.
- Experience hiring, ramping, and scaling AE teams from 0 → 5+ reps in the mid-market segment.
- Familiarity with sales methodologies (MEDDIC, MEDDPICC, Challenger, etc.) and modern sales tech stack (Salesforce, Outreach, Gong, etc.).
- Comfort coaching technical demos or discussing APIs, workflow builders, or automation platforms.
Company info
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- We're backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
- Serval http://serval.com is an AI-native automation platform transforming how enterprises operate.
- We build intelligent agents that understand real-world workflows and execute them end-to-end - replacing manual processes and rigid legacy systems with adaptive, learning software.
- Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
- Our agents don't just respond to requests - they reason, take action across systems, and continuously improve with usage.
- What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we're building the universal AI operations layer - a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- Be a key player in shaping the success of our product and company.
- Join a culture that values innovation, ownership, accountability, and fun.
This listing is sourced directly from Serval's careers page and normalized into a canonical job model.