Reckitt
Customer Support Representative-Case Examination
Minneapolis, MN, USA · Staff+ · Part-time
Work authorization required$46k-$57kDetected 27 days ago
Customer SupportCommunicationProblem SolvingCritical ThinkingAdaptabilityMicrosoft Office
About the role
- Company Federal Reserve Bank of Minneapolis Are you looking for a position that allows you to grow professionally in a service-oriented processing environment?
- Utilize multiple software applications to retrieve and relay relevant customer information.
- Additional Information: * Salary range is $45,600-$57,033-$68,400.
Responsibilities
- Maintain business expertise and the ability to adapt to changing technology, processes, procedures, and controls.
- Assists in the identification of day-to-day customer trends and other business needs to help improve operational efficiencies and drive process innovations.
- Provide support to other staff as appropriate or needed.
Requirements
- Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently.
- Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
- Associate's degree, or equivalent combination of education and/or work experience preferred.
- Minimum 1 year experience in customer service, operations and/or related area, or equivalent post-secondary education and/or experience.
- Proficient computer skills including, but not limited to data entry, and ability to navigate within multiple applications concurrently. Experience with Microsoft Office applications, Internet and web-based applications, e-mail systems, etc.
- Strong skills in some or all the following areas: customer service, problem solving, adaptability and flexibility, attention to detail, interpersonal, verbal, and written communications including active listening, and time management.
- Additional Information:
- Salary range is $45,600-$57,033-$68,400. The expected starting salary range is $50,000-$57,000. Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
- Our total rewards program offers benefits that are the best fit for you at every stage of your career:
- Comprehensive healthcare options (Medical, Dental, and Vision)
- 401(k) match, and a fully-funded pension plan
- Paid time off and holidays
Skills
- Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency.
Compensation
- Salary range is $45,600-$57,033-$68,400.
- The expected starting salary range is $50,000-$57,000.
Benefits
- Salary offer will be based on qualifications/experience of the candidate, alignment with market data, the needs of the position, our total compensation package, and internal equity.
Company info
- No nights
- No weekends
- Establish and maintain accurate digital customer records. Utilize multiple software applications to retrieve and relay relevant customer information. Interact with customers via telephone or in writing.
- Apply critical thinking to provide superior customer service to external and internal customers by independently providing instruction, support, and inquiry resolution.
Visa & Work Authorization
- citizen or lawful permanent resident alien with at least three years of legal residency
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This listing is sourced directly from Reckitt's careers page and normalized into a canonical job model.