Aris Search, LLC

Aris Search, LLC

Live the dream: Crush Tier 2 tickets for an MSP in the office.

Wayne, IL, United States · Full-time

Sponsorship not specifiedDetected 120 days ago
AzureCloud PlatformsTCP/IPDNSFirewallVPNSharePoint

About the role

  • We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).
  • This is a Tier 2 role inside a fast-paced MSP environment.
  • You'll be handling escalations, digging into tougher technical issues, and keeping clients up and running without drama.

Responsibilities

  • Work through a steady flow of support tickets across multiple client environments
  • Support and maintain cloud platforms (M365, Azure/Entra, SharePoint, OneDrive, Teams)
  • Document fixes clearly so the same issue doesn't get solved twice
  • Tier 2 IT Support Technician (MSP)

Requirements

  • Solid experience with:
  • Experience with RMM/PSA tools (ConnectWise, Kaseya, or similar)
  • You can juggle multiple issues without getting overwhelmed

Skills

  • Handle escalations from Tier 1 and take ownership through resolution
  • Troubleshoot issues across Windows environments, Microsoft 365, networking, and end-user systems
  • Diagnose and resolve connectivity issues (VPN, DNS, DHCP, firewalls, etc.)
  • Assist with user onboarding/offboarding, permissions, and device setup
  • Keep clients informed without overcomplicating things

Company info

  • Company Description
  • We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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