Monumental Sports & Entertainment

Game Night Staff: Guest Services Ambassador (Part-Time/Seasonal)

Washington, DC 20004 · Staff+ · Part-time

Sponsorship not specifiedDetected 14 days ago

ReactSpringAccessibilityCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime Management

About the role

Are you friendly, outgoing, and passionate about creating positive and memorable experiences?

Welcome our guests with a smile and helpful demeanor as they enter the building or assigned areas.
Monitor assigned area for issues and find chances to create lasting memories for our guests.
Provide support to the Guest Services Sr. Manager, Guest Experience Managers, and Suites Experience Director in the form of driving service initiatives and assisting with event coordination needs.

18 years or older.
A great teammate with the ability to balance multiple assignments in a fast-paced environment.
Demonstrated ability to work independently and to self-motivate.
Ability to work in extreme temperatures, including in and around an ice surface or outside the arena.
Ability to react appropriately in emergency and high stress situations.
Ability to anticipate, identify and solve problems.
Ability to lift a minimum of 20 pounds, walk long distances, traverse stairs quickly, push wheelchairs with guests seated in them, and remain on their feet for an extended period of time.
Ability to sit or stand for extended periods of time.
Attend any required training.

In addition to Capital One Arena – a venue which hosts 3M+ visitors across over 250 events annually, MSE also manages MedStar Capitals Iceplex (training facility for the Capitals), MedStar Health Performance Center (training facility for th

You will provide first-class customer service and value for our fans.
You will champion a double-bottom line that engages, unifies, and gives back to the community we serve.
You will work tirelessly to build generationally exceptional teams that compete for championships year after year and create lifelong memories for our fans.
You will measure performance with specific objectives and metrics and our analysis and decisions are compelled by data.
You will prize leadership, but you should value teamwork and collaboration and transparency even more. We treat each other with respect. We act with honesty and integrity. We remain humble.
You will innovate. We are nimble and first to market. We are not averse to risk.
You will have fun. We are in the business of happiness.

This listing is sourced directly from Monumental Sports & Entertainment's careers page and normalized into a canonical job model.