Phoenix American
Senior Product Manager
Toronto, Ontario · Senior
Sponsorship not specifiedDetected 16 days ago
Product ManagementRoadmappingLogisticsHRPharmacy PracticeLeadershipCommunication
About the role
- This role functions across patient trust, growth, and operational excellence, leading strategy, roadmap development, and execution within core patient experiences and care flows throughout the platform.
- Success in this role means taking ownership of complex problem spaces, creating momentum across multiple initiatives, and consistently shipping high-quality experiences that improve patient outcomes and business performance.
- 5-8+ years of Product Management experience owning complex product areas from strategy through execution
Responsibilities
- Own significant product areas end-to-end, defining strategy, roadmap, and execution across multiple initiatives
- Partner with the Principal Product Manager and VP of Product to shape long-term product direction while independently executing against strategic priorities
- Lead discovery, shaping, delivery, and post-launch iteration for complex, cross-functional initiatives
- Write thoughtful product briefs that provide engineering and design with the context needed to make strong implementation decisions
- Drive alignment across engineering, design, clinical operations, pharmacy operations, CX, marketing, and leadership to deliver high-impact work with minimal oversight
- Apply Shape Up methodologies to shape projects, define appetite, surface risks, and maintain execution momentum
- Drive roadmap planning by proactively identifying opportunities, dependencies, sequencing, and investment tradeoffs across your product area
- Evolve internal operational tooling across patient operations, fulfillment, support, billing, and clinical administration to improve scalability and efficiency
- Partner closely with engineering to balance feature development with platform stability, system scalability, data integrity, and patient safety
- Use quantitative and qualitative data to evaluate product performance, validate hypotheses, and continuously improve outcomes
Requirements
- Familiarity with Shape Up, JTBD, or similarly pragmatic product frameworks
Skills
- Apply first-principles thinking and JTBD frameworks to deeply understand patient motivations and translate insights into product decisions
Compensation
- Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair.
Benefits
- Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are.
- Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.
- At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.
Company info
- Based in the heart of downtown Toronto, our HQ team comes together on-site five days a week to build fast and push what's possible.
- We love the fast feedback loops, spontaneous brainstorms, and actually knowing the people we work with.
- Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot in the neighbourhood.
- Translate company objectives into clear product strategies, prioritization decisions, and measurable outcomes
- While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.
Equal opportunity
- Equal Opportunity Employer.
- If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
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This listing is sourced directly from Phoenix American's careers page and normalized into a canonical job model.