Twilio careers

Twilio careers

Principal Engineer

Remote - US · Principal

Sponsorship not specified$188k-$235kDetected 5 days ago
JavaGoGitSQLNoSQLRedisDynamoDBAWSKubernetesTerraformCI/CDKafkaSparkLLMsAgentic AIComplianceLeadershipCommunication

About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • DRAW THE OWL: Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
  • ACCELERATE WITH AI: Lead by example in using AI coding assistants (GitHub Copilot, Anthropic Claude, or internal LLMs) to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping.
  • You will be measured on your ability to amplify your own output and the team's velocity through AI augmentation.
  • BE AN OWNER: Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
  • WEAR THE CUSTOMER'S SHOES: Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
  • RUTHLESSLY PRIORITIZE: Identify and mitigate technical risks early, ranging from scalability bottlenecks to security vulnerabilities and lead the team through complex production incidents with a focus on long-term remediation.
  • WRITE IT DOWN: Communicate complex technical strategies to both executive leadership and engineering teams through high-quality design documents, RFCs, and presentations.
  • As a Principal Engineer (P5), you will own the technical strategy for a platform that processes millions of requests.
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
  • 16+ years of experience designing and developing highly available, high scale, secure, mission-critical cloud native enterprise distributed systems.
  • Expert Proficiency in Java or Go, with deep knowledge of AWS ecosystems (Lambda, EKS, DynamoDB, Kafka).
  • AI-Native Workflow: Demonstrated experience using AI tools to significantly accelerate software delivery.
  • Data Savvy: Experience with high-throughput data processing and storage solutions (SQL/NoSQL, Redis, Kafka, or Spark).
  • Infrastructure as Code: Proficiency with Kubernetes, Terraform, and modern CI/CD paradigms.
  • Leadership: Proven ability to influence technical strategy across multiple teams and organizational boundaries without direct authority.
  • Telecom Domain Expertise: Experience with telephony protocols, local number porting (LNP), or global regulatory compliance frameworks.
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
  • Required:
  • AI-Native Workflow: Demonstrated experience using AI tools to significantly accelerate software delivery. You should be comfortable discussing how you use LLMs for architectural brainstorming, debugging, and code synthesis.
  • API Excellence: A track record of building and maintaining high-volume public-facing APIs that focus on exceptional developer experience.
  • Desired:
  • Platform Thinking: Experience building "internal platforms" that enable other developer teams to move faster.
  • Agentic Systems: Experience building or integrating AI agents into internal developer platforms or automated ops workflows.

Nice to have

  • Deep experience with cloud-native infrastructure ( AWS preferred), microservices patterns, and designing "five-nines" (99.999%) resilient systems.
  • Architectural Mastery: Deep experience with cloud-native infrastructure ( AWS preferred), microservices patterns, and designing "five-nines" (99.999%) resilient systems.

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • About the job
  • The Compliance Experiences team sits at the heart of the
  • Demonstrated experience using AI tools to significantly accelerate software delivery.

Compensation

  • The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $188,240.00 - $235,300.00.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $199,280.00 - $249,100.00.
  • Based in the San Francisco Bay area, California: $221,360.00 - $276,700.00.
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • Join the team as Twilio's next Principal Engineer.
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
Apply directly at Twilio careers →Create a free account for alerts like thisView Twilio careers immigration profile

This listing is sourced directly from Twilio careers's careers page and normalized into a canonical job model.