Skydio
Manager, Technical Support
US Remote · Mid · Full-time
Sponsorship not specified$100k-$130kDetected 30 days ago
DatabricksLLMsJiraSalesforceCRMLogisticsCustomer SuccessCustomer SupportRoboticsControlsLeadershipMentoring
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odds of building a lasting career here
46Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Product scope encompasses drones, docks, attachments & accessories, as well as Drone as First Responder (DFR), flight control software, and the Skydio Cloud and integrations.
- The team's goal is high first-contact resolution 20/7, which is critical to minimizing operational disruption and delivering great customer experiences.
- Using technology from Salesforce Service Cloud to sophisticated IoT telemetry and log analysis tools to AI LLMs, this team prides itself on quickly reaching fact-based resolutions to complex product issues.
Responsibilities
- Own operational customer satisfaction, productivity and customer support representative (CSR) engagement and growth
- Directly contribute to building a strong, positive Skydio Brand by coaching a team that creats and delivers low-effort customer support experiences
- Collaborate with the Skydio Mission Success Center of Excellence team to shape team training, quality management, and CRM efficiency and effectiveness
- 2+ years of progressive customer support leadership experience, including direct people management and ownership of operational KPIs
- At Skydio we believe that diversity drives innovation.
- We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
Nice to have
- Prior B2B field service maintenance and repair experience is a plus
- Prior experience with UAS, robotics, and/or Internet of Things (IoT) products is a plus.
Skills
- Thrive on coaching and mentoring team members to achieve their best, and to align their work responsibilities to skills and capabilities
Compensation
- At Skydio, our compensation packages for full-time employees include competitive base salaries, equity in the form of options, comprehensive benefits, and various incentives and stipends.
- Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
- The annual base salary range for this position is $100,000 - $130,000.
Benefits
- Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all full-time employees have the opportunity to significantly benefit from the company's success.
Company info
- The Skydio Customer Support team provides assistance to customers flying the world's most autonomous sUAS on challenging missions to keep people and infrastructure safe 24/7.
- We work closely with Skydio Solution Engineering and Deployment Engineering teams to accelerate new customer's time-to-value, and Customer Success Managers and Field Service Representatives to aid customers with expanded operational use of drone technology.
- This is an exciting opportunity to be part of a team leading the creation and deployment of next-generation Beyond Visual Line of Sight (BVLOS) flying robot operations in Public Safety, Defense, Utility/Infrastructure Inspection, Site Security and other industries.
- Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
- The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
- Directly contribute to imagining and evolving what Skydio Support is as the company, its products, the UAS industry, and customers rapidly evolve and mature
This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.