CyrusOne
Service Delivery Technician III
Aurora, IL · Mid
Sponsorship not specified$35k-$43kDetected 30 days ago
Customer SupportAutoCADPower ElectronicsControlsCommunicationProblem Solving
About the role
- The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes.
- The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
- Essential Functions: Under minimal supervision, the Service Delivery Specialist diagnoses and resolves technical issues in a customer-oriented, team environment.
Responsibilities
- The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients.
- Engage next level support staff using established processes
Requirements
- Experience/Skills: 5-7 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company.
Nice to have
- Knowledge of Visio, AutoCad a plus
Skills
- 5-7 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company.
- Education: Minimum education requirement of High-School diploma or GED equivalent.
- College degree preferred but will consider applicants with equivalent work-related experience.
- Certifications: None
- CyrusOne is an equal opportunity employer.
- Respond to and open tickets for all incoming calls, e-mail and alerts generated from monitoring platform
- Monitor e-mail queue and log all e-mails within the ticketing system
- Monitor ticket queue and follow-up on open tickets within designated time frame
- Monitor alerts and maintain proper escalation procedures
- Evaluate
- Communicate
- Use independent thinking for resolution for level 1 alerts
Compensation
- $35k-$43k
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
- CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
- We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Apply directly at CyrusOne →Create a free account for alerts like thisView CyrusOne immigration profile
This listing is sourced directly from CyrusOne's careers page and normalized into a canonical job model.