Skylo Technologies

Skylo Technologies

Senior Network Reliability Engineer, Incident Management

Remote, US · Senior

Sponsorship not specifiedDetected 1 day ago
PythonBashCloud PlatformsKubernetesPrometheusGrafanaIncident ResponseJiraCustomer SuccessCadenceNetwork Monitoring5G/LTECommunicationCollaboration

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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • We connect smartphones and IoT devices directly to satellites.

Responsibilities

  • Own end-to-end incident lifecycle management for Sev 1-4: initiate bridge calls, identify the cause and impacted domain, page the correct on-call NRE, maintain bridge discipline with clear ownership and timelines, and drive to restoration.
  • Engage and interface with vendor support teams (RAN vendor, Core vendor, cloud infrastructure) when incident resolution requires external escalation
  • Support hypercare operations during major network launches, high-risk change windows, and special events, maintaining readiness and acting as first responder for any degradation during the hypercare window.
  • Manage the open incident backlog at optimum levels: track ageing tickets, escalate stalled items, and ensure no incident closes without a documented resolution path or a justified deferral.
  • Coordinate post-incident review (PIR) scheduling: compile the incident record, gather logs from in-house observability tools and other relevant sources, and deliver a structured problem statement to the domain NREs owning the root cause analysis.
  • Handle internal, external, and MNO partner incident escalations and follow-ups
  • Engage and interface with vendor support teams (RAN vendor, Core vendor, cloud infrastructure) when incident resolution requires external escalation; track vendor SLA response and escalate vendor delays to the domain NRE.
  • Handle internal, external, and MNO partner incident escalations and follow-ups; interface with Market Operations, OEM contacts, and partner NOCs for joint incident resolution, ensuring external-facing communications are approved before transmission.
  • Assure that Skylo's operated network meets agreed availability KPIs and MNO partner SLA commitments, proactively tracking availability metrics and flagging degradation trends before they breach SLA thresholds.
  • Track top recurring issues and feed continuous improvement inputs: document repeat-incident patterns, identify the operational gap (missing runbook, stale threshold, absent alert), and route findings to the appropriate domain NRE for action.

Requirements

  • 5-10+ years of experience in telecom/wireless operations, network operations, or NRE in a production 24x7 environment.
  • Ticketing system proficiency (Jira, ServiceNow, or equivalent): incident lifecycle management, escalation workflows, and backlog hygiene.
  • Experience with OSS/BSS platforms: FCAPS alarm management, event correlation, SNMP trap handling, or EMS integration.
  • Familiarity with 3GPP NAS/NG-AP signaling flows, RRC state machine, or IMSI lifecycle procedures.
  • Experience supporting hypercare operations, major network launches, or high-risk change windows.
  • Grafana dashboards, Prometheus alerting, Loki log queries, or equivalent, with the ability to independently navigate to relevant signals during an active incident.
  • Demonstrated ability to independently manage incident bridge calls: open the war room, maintain bridge discipline, drive to resolution, and produce a structured incident record.
  • Strong understanding of telecom network environments and 5G functional components, with sufficient knowledge of RAN (CUSM, eCPRI, PTP/SyncE), 5G Core (AMF, SMF, UPF), and Cloud/OSS to triage intelligently and escalate with context.
  • Incident and outage management expertise: ability to prioritize by urgency and impact, manage multiple simultaneous events, and operate effectively under high-pressure 24x7 conditions.
  • Hands-on experience with at least one observability platform: Grafana dashboards, Prometheus alerting, Loki log queries, or equivalent, with the ability to independently navigate to relevant signals during an active incident.
  • Kubernetes operational literacy: able to run kubectl get pods, describe a failing pod, read container logs, and identify health issues at the level needed to triage and escalate a platform-layer incident.
  • Structured written communication: capable of producing clear incident timelines, executive stakeholder updates, and post-incident summaries under time pressure.
  • On-call tooling experience (PagerDuty or equivalent): alert acknowledgement, escalation policy management, and on-call scheduling.
  • Ability to span departments and build strong working relationships with RAN, Core, Cloud, Engineering, and external partner teams to drive joint incident resolution.

Nice to have

  • Prior experience in a satellite, NTN, or space-to-ground connectivity operational environment.

Skills

  • The world still has coverage blind spots.
  • Skylo has pioneered a standards-based approach to satellite connectivity.
  • No special hardware, no entirely new networks.
  • Just billions of existing devices, suddenly reachable anywhere on Earth.
  • At the heart of it all is Skylo's commercial NTN vRAN:
  • a 3GPP standards-based, cloud-native platform that seamlessly bridges terrestrial and satellite networks.
  • It's the infrastructure that makes true anywhere, anytime connectivity possible.
  • Enabling people outdoors and critical workflows in the world's most remote places.
  • This is a rare chance to work on technology that matters, at a company that's already proving it works
  • You operate across all three
  • Skylo hubs (Mountain View, Espoo, Bengaluru) and across every network domain:
  • RAN, 5G Core, Cloud Infrastructure, and OSS, ensuring incidents are triaged, escalated, and resolved with speed and discipline.

Compensation

  • Competitive compensation packages including a stock option-based equity program

Benefits

  • Our worldwide culture encourages a flexible approach to work, and we offer an attractive range of benefits:
  • Competitive compensation packages including a stock option-based equity program
  • Comprehensive benefits including medical, dental, vision, and retirement plan
  • shift bridges the US overnight window, while Mountain View and Bengaluru shifts cover their respective regions, maintaining 24x7 continuous coverage.
  • Support planned maintenance and change windows: validate pre-change observability coverage, confirm rollback readiness with the NI team, and execute rollback runbooks if a deployment causes service degradation.

Equal opportunity

  • equal opportunity employer dedicated to building an inclusive and diverse workforce.
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This listing is sourced directly from Skylo Technologies's careers page and normalized into a canonical job model.