Blink Health
Communications and Knowledge Management Associate
Chesterfield, MO; Pittsburgh, PA · Junior
Sponsorship not specifiedDetected 23 days ago
Graphic DesignAuditingSupply ChainCustomer SupportCadencePatient CareLeadershipCommunicationMentoringWriting
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Blink is growing, and our Patient Services Operations team is growing with it.
- We're looking for an Associate, Internal Communications & Knowledge Management who is passionate about keeping teams informed, aligned, and engaged, especially through periods of change and growth.
- In this role, you'll help shape how the department communicates internally, crafting the announcements, campaigns, and change messaging that keep teams connected to the information they need.
Responsibilities
- Develop and deliver internal communications, including team announcements, newsletters, leadership updates, and program rollouts, that keep the team informed, aligned, and engaged.
- Support change communications for new processes, products, and drug launches, helping teams move through transitions with clear, well-timed, and engaging messaging.
- Partner with cross-functional stakeholders across product, operations, and leadership to translate complex or technical changes into clear, audience-appropriate messaging.
- Maintain internal communication channels and cadence (such as team chat, email digests, and all-hands content) to help ensure consistent and timely information flow across the department.
- Create and maintain knowledge base articles and standard operating procedures that give the team the latest information on new processes, products, and drug launches.
Requirements
- 1-2 years of internal communications experience, crafting communications for varied audiences with strong messaging and storytelling instincts
- Ability to distill complex information into clear, engaging messaging under tight timelines
- Strong understanding of customer service or patient support agent workflows and processes
Nice to have
- Skill in creating visual assets (images, icons, graphics) that make communications more engaging and memorable
- Experience in pharmaceutical or another regulated industry is preferred
Compensation
- Paid Sick Time - 56 hours per year
- Holidays - 9 paid holidays + 2 floating holidays per year
Benefits
- Health, Dental & Vision - Multiple plan options from day 1
- Well-being Support - Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
- Vacation - Accrue up to 120 hours (15 days) in year one
- Parental Leave - 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
- Life & Disability Insurance - Provided at no cost
- At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances.
- We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year.
- Commuter Benefits - Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
- Snack & Drink Stipend - Daily at all pharmacy locations
Company info
- We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.
- It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population.
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