Visa
Senior Manager, Network Operations - Debit Processing Systems
US - Ashburn, VA, USA · Senior
Sponsorship not specified$145k-$233kDetected 7 hours ago
AI OrchestrationIncident ResponseProcess ImprovementCompensationCustomer SupportLeadershipCommunicationMentoring
About the role
- Manager, VOCC VAS DPS Forward, we want to hear from you - together, let's make Visa a great place to work.
- Manager is accountable for meeting service‑level expectations, achieving availability targets above 99.999%, and delivering best‑in‑class operational performance for our clients.
Requirements
- This leader is expected to bring not only deep operational expertise but also a forward‑looking mindset centered on AI, automation, and operational modernization.
- Success in this role requires exceptional leadership, technical proficiency, and a strong command of ITIL practices.
- Basic Qualifications
- 8+ years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.
Nice to have
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience
- Experience managing large teams in diverse and decentralized environments.
- Proven track record of establishing and implementing objectives and tactical plans from overall direction and strategy to execution.
- Ability to interpret and represent technical incidents as business concepts and solutions to multiple levels, both internally and externally.
- Effective professional verbal and written communication skills and solid presentation skills.
- Demonstrable strong leadership capabilities and interpersonal skills.
- Excellent team player with strong reporting and documentation skills.
Compensation
- The estimated salary range for this position is $145,400.00 to $ 232,500.00 USD per year, which may include potential sales incentive payments (if applicable).
Company info
- Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
- At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
- Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
- Job Description
- Join Visa and do work that matters - to you, to your community, and to the world.
- Progress starts with you.
- If you think you could support Visa as a Sr.
- What's it all about?
- Manager, VOCC VAS DPS Forward leads a 24x7 first‑level operations team responsible for the real‑time monitoring, support, and restoration of debit transaction processing across Visa's platforms.
- This role ensures rapid incident resolution, clear client communication, and strong escalation discipline to maintain the highest levels of service availability and meet critical funding and settlement commitments.
- Manager will drive the adoption of intelligent monitoring, automated recovery workflows, and data-driven insights to reduce manual toil, prevent incidents, and improve response quality and speed.
- The ideal candidate can build and motivate a high‑performing, always‑on operations team while also championing automation initiatives that elevate stability, efficiency, and precision.
- What we expect of you, day to day:
- Oversee the daily operations of a 24x7 team of professionals providing first‑level support for Debit systems, networks, and platforms, ensuring consistent execution and proactive monitoring through modernized, automated operational workflows.
- Provide strategic leadership and management to team members, including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching, and administrative support. Champion a culture where AI‑driven insights and automation are embedded in day‑to‑day execution.
- Collaborate with Business Leaders to develop and manage tactical and long‑term plans focused on operational stability, resiliency, and modernization - integrating AI, observability, and automation opportunities into all planning cycles.
- Enhance work processes, procedures, and systems by identifying areas where intelligent automation, predictive analytics, and AI‑assisted detection can reduce manual effort, accelerate diagnosis, and minimize risks of service interruptions.
- Represent the support team on cross‑functional projects, especially initiatives related to modernization, automated recovery, workflow orchestration, and service intelligence, ensuring on‑time delivery of tactical and strategic commitments.
- Demonstrate strong technical leadership in daily work, take ownership of significant incidents, and leverage automated diagnostics and AI‑driven recommendations to accelerate restoration based on impact and severity.
- Manage team workload effectively, ensuring incidents, problems, and requests are prioritized, assigned, and resolved on time. Drive adoption of runbook automation, auto‑remediation tools, and self‑service capabilities to improve efficiency and reduce manual toil.
- Identify and address common problem areas by analyzing trends and patterns using AI‑enabled monitoring and analytics platforms, assign tasks that drive proactive prevention rather than reactive response.
- Represent the DP team in relevant meetings, including process improvement, modernization, automation adoption, and operational excellence initiatives.
- Ensure the team remains focused on supporting multiple production issues, projects, and daily activities, while progressively shifting workload from manual operations to automated, intelligent, and event‑driven workflows.
- Maintain and enhance technical skills through ongoing training, coaching, and mentoring, specifically in areas such as automated operations, observability platforms, AI‑driven alerting, and modern incident management practices.
- Communicate incidents internally and externally to management, partner support groups, and customers with accuracy and clarity, leveraging automated incident communication tools where appropriate.
- Participate in Major Problem Review meetings, representing VOCC and detailing the actions taken during incidents. Lead the identification of improvement opportunities, including where automation and predictive analytics could have prevented or shortened the event.
Visa & Work Authorization
- Manager, VOCC VAS DPS Forward, we want to hear from you - together, let's make Visa a great place to work.
- Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
This listing is sourced directly from Visa's careers page and normalized into a canonical job model.