Blitzy

Blitzy

Customer Support Engineer

Cambridge, MA

Sponsorship not specified$100k-$140kDetected 26 days ago
PythonGitSQLRedisAWSGCPAzureDockerKubernetesHelmCI/CDLinuxDatadogDevOpsSite Reliability EngineeringWebSocketsJiraCustomer SupportDNSCommunication

About the role

  • Customers' issues are resolved faster and escalated cleaner.
  • Recurring problems turn into runbooks, dashboards, and alerts, not repeat tickets.

Responsibilities

  • This is a customer support role, and the hours can be unconventional.
  • We move quickly and decisively to innovate internally and deliver exceptional software externally.
  • The role is to support our clients and ensure a stable environment across the full lifecycle: installation, ongoing upgrades, and day-to-day operation.
  • The L2 Support Engineer works alongside L1 to triage and resolve issues, and escalates unresolved defects to engineering.
  • Support ongoing upgrades and day-to-day operation, keeping customer environments stable.
  • Build and maintain dashboards, monitors, and runbooks so recurring issues get faster to fix: or stop recurring.
  • Fluent with an APM/observability stack (Datadog or equivalent): log queries, correlating across services by request/trace IDs, reading traces, and building dashboards and alerts.

Requirements

  • Comfort inspecting queue depth, backlogs, and stuck/failed jobs
  • comfort triaging on each OS (process inspection, filesystem, basic networking).
  • Hold several candidate causes at once, run the cheapest disconfirming check first, and never claim a root cause or fix you haven't proven.
  • Required Experience

Nice to have

  • SQL / PostgreSQL.
  • Query operational tables to confirm what the system recorded.
  • Source-control platforms.
  • GitHub Enterprise Server), Azure DevOps, and/or GitLab, clone/push/pull, access tokens, app credentials, and their failure modes.
  • CI/CD, Helm & deploy integrity.
  • Many "sudden regressions" are a bad or partial deploy: check what version is actually running before chasing architecture theories.
  • Helm and container deploy pipelines expected.
  • ArgoCD is a plus.

Skills

  • GCP, AWS, and Azure.
  • Strong monitoring & observability practice.
  • Python and Redis literacy.
  • Networking & WebSockets.
  • It operates across Kubernetes, Docker, and the major cloud providers.

Compensation

  • $100,000 - $140,000 salary + equity

Benefits

  • Customers operate primarily in US time zones, so coverage is anchored to US business hours (roughly ET-PT).

Company info

  • Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development.
  • We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
  • How we work:
  • We move Blitzy Fast: Time is both our company's and our clients' most precious asset.
  • Championship Mindset: We operate like a professional sports team.
  • We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
  • Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
  • We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
  • We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work.
  • We promote great sleep, movement, and restorative activities for optimal mental performance.
  • It makes for a happier and more productive team.
  • Blitzy is an equal opportunity employer committed to building a diverse and inclusive team.
  • We believe different perspectives make us stronger.
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This listing is sourced directly from Blitzy's careers page and normalized into a canonical job model.