GDMSI
IT Service Manager
Ottawa, ON, Canada · Full-time
No sponsorship$90k-$115kDetected 54 days ago
Machine LearningCybersecurityHRPerformance ManagementLeadershipCommunicationProblem SolvingMentoring
About the role
- If you're looking for meaningful work that contributes to a safer, more secure world, you'll find purpose here.
- The successful candidate will report to the Head of IT and will champion the end‑user experience, steward ITIL‑informed processes, and act as a key stakeholder for our ServiceNow implementation.
Responsibilities
- Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we're known for.
- You'll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems.
Requirements
- Degree or diploma in information technology / systems, engineering, or a related discipline
- Experience delivering IT services within an organization
- Experience managing the delivery of projects
- Experience delivering IT services in line with the ITIL framework
- Currently working 4 days on site and/or as required by business needs
Nice to have
- Experience working in a large, complex IT environment
- Experience working with an IT service management tool like ServiceNow
- Detailed knowledge of the ITIL framework and its practices and guiding principles
- Previous business analyst or business case development experience
- Experience working with or familiarity with AI/ML models
- Certifications in areas such as ITIL, ServiceNow, or Microsoft
- Work Schedule: 37.5 hours per week
- Work Arrangement: Currently working 4 days on site and/or as required by business needs
Skills
- Your career path matters to us.
- Accommodation
- Closing Date
- Every day, your skills will directly impact programs that matter.
Compensation
- $90k-$115k
Benefits
- As a full-time employee at General Dynamics Mission Systems-Canada, you'll enjoy a competitive total rewards package that supports your professional and personal well-being:
- Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
- Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
- Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
- Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
- From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you'll have the resources you need to thrive.
- Education and certifications
- Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
- Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees' children.
Company info
- Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
- Purposeful Innovation: You'll work on innovations that genuinely make a difference.
Equal opportunity
- If you require accommodation during any stage of the
Visa & Work Authorization
- applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance
This listing is sourced directly from GDMSI's careers page and normalized into a canonical job model.