Forus
Operations Scaling
New York office · Full-time
Sponsorship not specifiedDetected 278 days ago
SQLSupply ChainResearchLeadershipCommunicationCollaborationProblem Solving
About the role
- As a key member of Forus' Operations team, you'll be responsible for the execution, performance, and continuous improvement of a core part of our business.
- This is a high-ownership role that blends strategic thinking with execution intensity.
- Proven track record of owning metrics and driving measurable improvement across operational functions
Responsibilities
- We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
- We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.
- This role is central to ensuring every patient and provider we support experiences fast, reliable, and high-quality service.
- You'll combine analytical problem-solving with hands-on execution to deliver operational excellence, while continuously improving systems and processes as we grow.
- Own performance and outcomes across a core operational function - including throughput, quality, and reliability
- Lead and develop a frontline team, setting clear goals, managing performance, and building a culture of accountability and excellence
- Design and improve processes, training, and quality systems to ensure consistency, scalability, and high impact
- Use data to drive insights and decisions - identifying gaps, diagnosing issues, and implementing solutions that improve performance and efficiency
- Deliver an exceptional experience for patients and providers through operational rigor and empathy
- Experience building or managing high-performing teams and scaling workflows
Nice to have
- 2-8 years of experience in operations, consulting, finance, or another analytical, outcome-oriented environment (startup experience a plus)
Skills
- A bias for action: you move fast, simplify complexity, and find leverage through systems and tools
- Excellent communication and collaboration skills, with a reputation for being a high-NPS teammate
Compensation
- We provide competitive compensation with meaningful equity (for full-time employees).
Benefits
- Strong analytical and technical fluency - comfort working with data; bonus for SQL, automation tools, or AI-driven systems
- Fully covered medical, vision, and dental insurance.
- Memberships for One Medical, Talkspace, Teladoc, and Kindbody.
- Unlimited paid time off (PTO) and 16 weeks of parental leave.
- 401K plan setup, FSA option, commuter benefits, and DashPass.
Company info
- Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients.
- Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation. We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier. The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.
- Forus has exceptional product-market fit and is growing rapidly through organic adoption:
- Accelerating scale: We already support patients across more than 80% of ZIP codes and partner with 5 of the 10 largest biopharma companies in the world.
- Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation.
- We provide this support free to doctors and patients, helping them get life-changing medicine faster, cheaper, and easier.
- The resulting network enables biopharma companies to design better research, launch new drugs more effectively, and invest in harder-to-treat conditions.
- AI-native, durable model: Our business becomes stronger as AI improves, as every new doctor, patient, and partner makes the network more valuable.
- Backing to build for the long term: We raised $160M+ from leading investors to build an exceptional team and unlock the full scale of the opportunity.
- Our number one priority is scaling to market demand.
- We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow.
- We move fast and need to move faster.
- If we succeed, science will be the only limit to medicine.
- All full-time roles are in person in New York.
This listing is sourced directly from Forus's careers page and normalized into a canonical job model.