Suki

Customer Success Manager

Remote, US

Sponsorship not specified$125k-$150kDetected 4 days ago

Machine LearningLLMsProject ManagementCRMCustomer SuccessEHR/EMRLeadershipCommunicationPublic SpeakingMicrosoft Office

About the role

Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1.
Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better.
We're confident enough to move fast and talented enough not to break things.

Quarterly Business Reviews (QBRs): Own the end-to-end QBR process for your accounts.
This includes building comprehensive content decks, coordinating internal prep meetings, driving value analysis, and presenting key performance insights to both internal leadership and external client stakeholders.
Revenue Management: Proactively identify opportunities for usage expansion and drive initiatives to meet or exceed revenue and retention targets.
Continuous Improvement: Develop creative solutions to mitigate risks and iterate on our deployment playbooks to improve user satisfaction.
Technical Skill: You will need to develop a deep understanding of our product and how it integrates with EMRs. You will be able to incorporate this into your training approach for our enterprise clients and end users.
Own the end-to-end QBR process for your accounts.
Build and maintain professional relationships with C-level executives, clinical department heads, and IT leadership.
Proactively identify opportunities for usage expansion and drive initiatives to meet or exceed revenue and retention targets.
Develop creative solutions to mitigate risks and iterate on our deployment playbooks to improve user satisfaction.
Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations.

Required:
Education: Undergraduate or Masters Degree.
Communication: Exceptional communication, presentation, and conflict resolution skills.
Project Management: Strong ability to think critically, prioritize effectively, and manage complex timelines.
Technical Savvy: Proficient in MS Office, G Suite, and CRM tools
able to master the technical nuances of EMR integrations.
Travel: Ability and willingness to travel 50%+ across the US to engage clients and lead deployments.
Flexibility: Willingness to work flexible hours to accommodate providers' schedules across various time zones.
Clinical Knowledge: Strong understanding of medical documentation and clinical workflows.

Exceptional communication, presentation, and conflict resolution skills.
Proficient in MS Office, G Suite, and CRM tools; able to master the technical nuances of EMR integrations.

In compliance with the State of California Pay Transparency Law, the OTE for this role is between $125,000 - $150,000.

Suki is a leading technology company that provides AI voice solutions for healthcare.
Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians.
Your primary focus is to drive successful implementation, deployment, and adoption within major health systems, ensuring Suki delivers a high ROI and exceptional clinical value.
This range is not inclusive of any discretionary bonus or equity package.

Join Google's Partner of the Year for AI/ML and a Fast Company Most Innovative Company.
We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors.
Check out this short video to learn more about our mission and our culture.

Suki is an Equal Opportunity Employer committed to building a diverse, inclusive workplace that reflects the communities we serve.

This listing is sourced directly from Suki's careers page and normalized into a canonical job model.