Outreach

Outreach

Senior Account Manager, Commercial

United States · Senior · Full-time

Sponsorship not specified$200k-$220kDetected 14 days ago
DatabricksAgentic AIProject ManagementSalesforceSalesAccount ManagementNegotiationForecastingSAPProcess ImprovementOnboardingCustomer SuccessCommunicationCollaborationProblem SolvingTime Management

About the role

  • Our Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up.
  • We share playbooks, champion each other's accounts, and bring genuine curiosity to the craft of account management.
  • Whether it's a podcast, a case study, or a debrief on a tough renewal, we're always learning.

Responsibilities

  • We own the full customer relationship: renewals, expansions, and every moment in between.
  • Elite revenue teams are rethinking how they manage and grow customer relationships, and you'll be the one who shows them the way forward.
  • We're an AI-forward team, embedding AI across our own workflows and bringing that same mindset to every customer conversation.
  • Manage a high volume of accounts with proactive engagement to drive customer value and adoption.
  • Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment.
  • Partner with and influence key stakeholders to best achieve customer goals - removing roadblocks across product adoption, prioritization, and technical challenges, either directly or in collaboration with internal teams.
  • Support the onboarding process by coordinating internal resources and aligning with clients to ensure a seamless, high-quality implementation.
  • Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives.

Requirements

  • Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed.

Compensation

  • $200k-$220k

Benefits

  • Flexible time off
  • Generous medical, dental, and vision coverage for full-time employees and their dependents
  • A parental leave program that includes options for a paid night nurse, and a gradual return to work
  • Infertility/ assisted reproductive services benefit
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Additionally, you are responsible for driving platform adoption, assessing the overall health of a customer's engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals.
  • Identify risks or barriers to client health and provide targeted mitigation strategies to restore account health.

Company info

  • About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams.
  • Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions.
  • From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions.
  • Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team.
  • World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.
  • About the Team Our Commercial Account Management team is a group of curious, driven advisors who believe that growing together makes everyone better and that our customers feel it when we show up.
  • The primary purpose of the Account Manager is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform.
  • This role is responsible for driving value and adoption within an assigned territory of customers, primarily in our Commercial segment.
  • You are responsible for managing the relationship with current customers, including contract renewals, identifying expansion opportunities, and managing the sales cycle for those expansions.
  • We expect you to act as trusted advisors to the Revenue Office for your customers and to provide guidance throughout the customer's journey.
  • Draw on customer successes, best practices, and lessons learned to advise and consult with other customers.
  • Serve as the strategic point of contact for your customers - guiding them through product training, best practices, and value realization on the Outreach platform.
  • We're looking for AMs with a growth mindset who use AI to surface signals, act on insights, and drive adoption with confidence.

Equal opportunity

  • equal opportunity employer.
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This listing is sourced directly from Outreach's careers page and normalized into a canonical job model.