Zelis
Business Operations Specialist
US MO St
Sponsorship not specifiedDetected 1 day ago
AccessibilityJiraConfluenceLogisticsCadenceLeadershipCommunicationCollaborationProblem SolvingSharePoint
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- At Zelis, AI is woven into the fabric of how we work.
- You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Responsibilities
- Operational Governance & Decision Support
- Own the Implementation team's operational governance rhythm, ensuring leadership and team members are aligned around the right priorities, risks, decisions, and follow-up actions.
- Prepare leadership-ready summaries, status updates, and decision-support materials that clearly communicate key risks, open decisions, progress, trends, and recommended actions.
- Recommend and implement improvements to governance routines, reporting processes, escalation paths, communication practices, and recurring operating cadences as team needs evolve.
- Design, build, and own the Implementation team's ticket oversight program across Product and IT systems - establishing the framework, monitoring criteria, escalation thresholds, and reporting cadences from the ground up, then driving ongoing execution, refinement, and leadership visibility as the program matures.
- Evaluate IT support ticket dashboards on a recurring basis, assessing patterns and stress indicators such as elevated critical volume, aging unassigned tickets, threshold breaches, recurring themes, or other signals of operational risk.
- Own the team's internal initiative tracking process, ensuring current visibility into initiative status, owners, timelines, dependencies, risks, and upcoming decision points.
- Own the operational structure and ongoing effectiveness of the team's Confluence and SharePoint spaces, ensuring information is organized, current, accessible, and aligned to team operating needs.
- Own and improve the Implementation team's AI-assisted workflows, including reporting automation, documentation generation, administrative task support, and other processes that improve operational efficiency.
- Develop, document, and refine new AI-enabled workflows as team needs evolve, partnering with leadership to evaluate effectiveness, manage responsible use, and scale successful approaches.
Requirements
- A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication.
Nice to have
- Bachelor's degree preferred
- a focus in Business, Operations, Communications, Information Systems, or a related field is preferred.
Benefits
- Partner with leadership to refine escalation thresholds, monitoring criteria, reporting views, and coverage areas as team needs and system capabilities evolve.
- Assess initiative health ahead of review cycles, identify workstreams at risk of falling behind, and surface prioritization recommendations or follow-up actions to leadership.
Company info
- A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers.
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
- If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
Equal opportunity
- Zelis is proud to be an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role.
- We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Visa & Work Authorization
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
This listing is sourced directly from Zelis's careers page and normalized into a canonical job model.